Trisha Greenhalgh, Professor of Primary Health Care and Director, Healthcare Innovation and Policy Unit, Barts and The London School of Medicine and Dentistry, London, UK Charlotte Humphrey, Professor of Health Care Evaluation, King’s College London, UKFran Woodard, Director, Cancer Programme, Integrated Cancer Centre, King’s Health Partners, London, UK

Review copy sent 27/05/11: Doody Enterprises Inc.

• Contributors viForeword viiiAcknowledgements xiiChapter 1 User involvement – a story of our time 1Trisha Greenhalgh, Charlotte Humphrey & Fran WoodardChapter 2 What is already known about involving users in service transformation? 10Ceri Butler & Trisha GreenhalghChapter 3 Experience-based co-design  28Vikki Pearce, Paula Baraitser, Gaynor Smith & Trisha GreenhalghChapter 4 Patients as teachers and mentors 52Gaynor Smith Jane Hughes & Trisha GreenhalghChapter 5 Co-producing information 64Jane Hughes, Gaynor Smith & Trisha GreenhalghChapter 6 Involving users in leadership and governance 81Fran Woodard, Lizzy Bovill & David FreedmanChapter 7 Inherent tensions in involving users 104Trisha Greenhalgh, Fran Woodard & Charlotte HumphreyChapter 8 Where next for user involvement? 116Trisha Greenhalgh, Fran Woodard & Charlotte HumphreyIndex 127

Trisha Greenhalgh, Professor of Primary Health Care and Director, Healthcare Innovation and Policy Unit, Barts and The London School of Medicine and Dentistry, London, UK Charlotte Humphrey, Professor of Health Care Evaluation, King’s College London, UKFran Woodard, Director, Cancer Programme, Integrated Cancer Centre, King’s Health Partners, London, UK

Review copy sent 27/05/11: Doody Enterprises Inc.

• Contributors viForeword viiiAcknowledgements xiiChapter 1 User involvement – a story of our time 1Trisha Greenhalgh, Charlotte Humphrey & Fran WoodardChapter 2 What is already known about involving users in service transformation? 10Ceri Butler & Trisha GreenhalghChapter 3 Experience-based co-design  28Vikki Pearce, Paula Baraitser, Gaynor Smith & Trisha GreenhalghChapter 4 Patients as teachers and mentors 52Gaynor Smith Jane Hughes & Trisha GreenhalghChapter 5 Co-producing information 64Jane Hughes, Gaynor Smith & Trisha GreenhalghChapter 6 Involving users in leadership and governance 81Fran Woodard, Lizzy Bovill & David FreedmanChapter 7 Inherent tensions in involving users 104Trisha Greenhalgh, Fran Woodard & Charlotte HumphreyChapter 8 Where next for user involvement? 116Trisha Greenhalgh, Fran Woodard & Charlotte HumphreyIndex 127

Trisha Greenhalgh, Professor of Primary Health Care and Director, Healthcare Innovation and Policy Unit, Barts and The London School of Medicine and Dentistry, London, UK Charlotte Humphrey, Professor of Health Care Evaluation, King’s College London, UKFran Woodard, Director, Cancer Programme, Integrated Cancer Centre, King’s Health Partners, London, UK

Review copy sent 27/05/11: Doody Enterprises Inc.

• Contributors viForeword viiiAcknowledgements xiiChapter 1 User involvement – a story of our time 1Trisha Greenhalgh, Charlotte Humphrey & Fran WoodardChapter 2 What is already known about involving users in service transformation? 10Ceri Butler & Trisha GreenhalghChapter 3 Experience-based co-design  28Vikki Pearce, Paula Baraitser, Gaynor Smith & Trisha GreenhalghChapter 4 Patients as teachers and mentors 52Gaynor Smith Jane Hughes & Trisha GreenhalghChapter 5 Co-producing information 64Jane Hughes, Gaynor Smith & Trisha GreenhalghChapter 6 Involving users in leadership and governance 81Fran Woodard, Lizzy Bovill & David FreedmanChapter 7 Inherent tensions in involving users 104Trisha Greenhalgh, Fran Woodard & Charlotte HumphreyChapter 8 Where next for user involvement? 116Trisha Greenhalgh, Fran Woodard & Charlotte HumphreyIndex 127