Andrew Mayo spent 30 years in large international organisations in a variety of roles, latterly in HR and HR Development. He is Professor of Human Capital Management at Middlesex University Business School, and has been rated by Human Resources magazine consistently amongst the 'top thinkers' in HR. His first books were 'Managing Careers' and 'The Power of Learning' (jointly with Elisabeth Lank, and rated by Carol Kennedy of The Director as 'the best book around on the learning organisation'). His 'Creating a Learning and Development Strategy', first published in 1998, remains a standard CIPD textbook, and in 2001 'The Human Value of the Enterprise' was the culmination of many years' thinking about the challenge of measures for human capital. This was a prequel to the current book. Andrew is a regular writer, speaker and consultant on strategic issues in people management.

'Andrew Mayo has unique, integrated, and insightful observations on human capital (people) and human resources (the department). His recent book is a marvelous summary and extension of latest thinking about defining, measuring, and improving both human capital and human resources. It offers business leaders perspectives and visions for HR investments and it offers HR professionals tools and actions to make wise HR investments.' Dave Ulrich, Ross School of Business, University of Michigan, USA and Partner, The RBL Group ’For several decades Andrew Mayo has been at the forefront of thinking about ’hard’ human resource management issues, the strategic, business and economic questions. His latest book Human Resources or Human Capital? displays all his customary strengths. It is clearly written and comprehensive in approach...’ Martyn Sloman, Training Journal 'This book is the most comprehensive and practical guide to date to creating organisational value through people. Andrew takes us on a well-structured, systematic journey from different approaches to measuring human capital. This provides an excellent foundation for targeted and relevant people strategy development through to the critical roles and skills required for HR professionals to add real value effectively. A real contribution to HR professional development.' Tim Miller, Director, Property, Research & Assurance ’...the book has considerably succeeded in addressing a significant area in strategic HRM. It has been written mainly for HR practitioners with substantial focus on how-to-prescriptions. The book delineates a valuable roadmap for implementing the conception of HCM; and has devised appropriate HCM measures. It will be helpful for those involved in the designing and implementation of change management processes too...’ Debi S. Sani, Vision Journal

• Introduction; Part 1 People and Value Creation; Chapter 1 How Organisations Create Value Through People; Chapter 2 The Value of People Themselves; Chapter 3 Motivation, Engagement and Performance; Chapter 4 Integrating and Reporting Human Capital Measures; Part 2 Human Resources Professionals in Partnership with the Business; Chapter 5 The Contribution of the HR Professional to More Effective Business Performance; Chapter 6 People and Organisation Strategies Derived from the Business Strategy; Chapter 7 A Scorecard for the HR Function; Chapter 8 Building Human Capital Management Skills;

Andrew Mayo spent 30 years in large international organisations in a variety of roles, latterly in HR and HR Development. He is Professor of Human Capital Management at Middlesex University Business School, and has been rated by Human Resources magazine consistently amongst the 'top thinkers' in HR. His first books were 'Managing Careers' and 'The Power of Learning' (jointly with Elisabeth Lank, and rated by Carol Kennedy of The Director as 'the best book around on the learning organisation'). His 'Creating a Learning and Development Strategy', first published in 1998, remains a standard CIPD textbook, and in 2001 'The Human Value of the Enterprise' was the culmination of many years' thinking about the challenge of measures for human capital. This was a prequel to the current book. Andrew is a regular writer, speaker and consultant on strategic issues in people management.

'Andrew Mayo has unique, integrated, and insightful observations on human capital (people) and human resources (the department). His recent book is a marvelous summary and extension of latest thinking about defining, measuring, and improving both human capital and human resources. It offers business leaders perspectives and visions for HR investments and it offers HR professionals tools and actions to make wise HR investments.' Dave Ulrich, Ross School of Business, University of Michigan, USA and Partner, The RBL Group ’For several decades Andrew Mayo has been at the forefront of thinking about ’hard’ human resource management issues, the strategic, business and economic questions. His latest book Human Resources or Human Capital? displays all his customary strengths. It is clearly written and comprehensive in approach...’ Martyn Sloman, Training Journal 'This book is the most comprehensive and practical guide to date to creating organisational value through people. Andrew takes us on a well-structured, systematic journey from different approaches to measuring human capital. This provides an excellent foundation for targeted and relevant people strategy development through to the critical roles and skills required for HR professionals to add real value effectively. A real contribution to HR professional development.' Tim Miller, Director, Property, Research & Assurance ’...the book has considerably succeeded in addressing a significant area in strategic HRM. It has been written mainly for HR practitioners with substantial focus on how-to-prescriptions. The book delineates a valuable roadmap for implementing the conception of HCM; and has devised appropriate HCM measures. It will be helpful for those involved in the designing and implementation of change management processes too...’ Debi S. Sani, Vision Journal

• Introduction; Part 1 People and Value Creation; Chapter 1 How Organisations Create Value Through People; Chapter 2 The Value of People Themselves; Chapter 3 Motivation, Engagement and Performance; Chapter 4 Integrating and Reporting Human Capital Measures; Part 2 Human Resources Professionals in Partnership with the Business; Chapter 5 The Contribution of the HR Professional to More Effective Business Performance; Chapter 6 People and Organisation Strategies Derived from the Business Strategy; Chapter 7 A Scorecard for the HR Function; Chapter 8 Building Human Capital Management Skills;

Andrew Mayo spent 30 years in large international organisations in a variety of roles, latterly in HR and HR Development. He is Professor of Human Capital Management at Middlesex University Business School, and has been rated by Human Resources magazine consistently amongst the 'top thinkers' in HR. His first books were 'Managing Careers' and 'The Power of Learning' (jointly with Elisabeth Lank, and rated by Carol Kennedy of The Director as 'the best book around on the learning organisation'). His 'Creating a Learning and Development Strategy', first published in 1998, remains a standard CIPD textbook, and in 2001 'The Human Value of the Enterprise' was the culmination of many years' thinking about the challenge of measures for human capital. This was a prequel to the current book. Andrew is a regular writer, speaker and consultant on strategic issues in people management.

'Andrew Mayo has unique, integrated, and insightful observations on human capital (people) and human resources (the department). His recent book is a marvelous summary and extension of latest thinking about defining, measuring, and improving both human capital and human resources. It offers business leaders perspectives and visions for HR investments and it offers HR professionals tools and actions to make wise HR investments.' Dave Ulrich, Ross School of Business, University of Michigan, USA and Partner, The RBL Group ’For several decades Andrew Mayo has been at the forefront of thinking about ’hard’ human resource management issues, the strategic, business and economic questions. His latest book Human Resources or Human Capital? displays all his customary strengths. It is clearly written and comprehensive in approach...’ Martyn Sloman, Training Journal 'This book is the most comprehensive and practical guide to date to creating organisational value through people. Andrew takes us on a well-structured, systematic journey from different approaches to measuring human capital. This provides an excellent foundation for targeted and relevant people strategy development through to the critical roles and skills required for HR professionals to add real value effectively. A real contribution to HR professional development.' Tim Miller, Director, Property, Research & Assurance ’...the book has considerably succeeded in addressing a significant area in strategic HRM. It has been written mainly for HR practitioners with substantial focus on how-to-prescriptions. The book delineates a valuable roadmap for implementing the conception of HCM; and has devised appropriate HCM measures. It will be helpful for those involved in the designing and implementation of change management processes too...’ Debi S. Sani, Vision Journal

• Introduction; Part 1 People and Value Creation; Chapter 1 How Organisations Create Value Through People; Chapter 2 The Value of People Themselves; Chapter 3 Motivation, Engagement and Performance; Chapter 4 Integrating and Reporting Human Capital Measures; Part 2 Human Resources Professionals in Partnership with the Business; Chapter 5 The Contribution of the HR Professional to More Effective Business Performance; Chapter 6 People and Organisation Strategies Derived from the Business Strategy; Chapter 7 A Scorecard for the HR Function; Chapter 8 Building Human Capital Management Skills;