Scott T. Young is Professor and Chairman of the Department of Management, Kellstadt Graduate School of Business at DePaul University. Previously, he was Associate Dean for Academic Programs (1997-1999) at the University of Utah. Awards and honors he has won include the Doctoral Faculty Teaching Award, 1994; Outstanding Teacher, U of Utah College of Business, 1988; and Joseph Rosenblatt Award for Innovative Education, U. of Utah, 1988. Professor Young has published numerous articles in journals such as the International Journal of Operations and Production Management, Review of Business, International Journal of Production Research, Journal of Operations Management, Journal of World Business, Information and Management, International Business Review, Production and Inventory Management Journal, Production and Operations Management, International Journal of Purchasing and Materials Management, and the Journal of Education for Business. In addition, he is author of Managing Global Operations, (with Winter Nie), Westport, CT: Quorum Books, 1996.

Very thorough and balanced approach to operations management.

• 1. Introduction to Operations Management and ProductivityPART I. MANAGEMENT AND STRATEGY2. Productivity and Process Analysis3. Operations Strategy4. Managing the Operations Workforce5. The Balanced Scorecard Approach to Operations6. Total Quality Management7. Sustainable OperationsPART II. PLANNING8. Forecasting and Aggregate Planning9. Scheduling for Operations10. Facility Location11. Facility Layout and Waiting LinesPART III. INVENTORY, LOGISITICS, AND SUPPLY CHAIN MANAGEMENT12. Supply Chain Management13. Inventory Management and Purchasing14. Resource Planning15. Project ManagementAppendix

Scott T. Young is Professor and Chairman of the Department of Management, Kellstadt Graduate School of Business at DePaul University. Previously, he was Associate Dean for Academic Programs (1997-1999) at the University of Utah. Awards and honors he has won include the Doctoral Faculty Teaching Award, 1994; Outstanding Teacher, U of Utah College of Business, 1988; and Joseph Rosenblatt Award for Innovative Education, U. of Utah, 1988. Professor Young has published numerous articles in journals such as the International Journal of Operations and Production Management, Review of Business, International Journal of Production Research, Journal of Operations Management, Journal of World Business, Information and Management, International Business Review, Production and Inventory Management Journal, Production and Operations Management, International Journal of Purchasing and Materials Management, and the Journal of Education for Business. In addition, he is author of Managing Global Operations, (with Winter Nie), Westport, CT: Quorum Books, 1996.

Very thorough and balanced approach to operations management.

• 1. Introduction to Operations Management and ProductivityPART I. MANAGEMENT AND STRATEGY2. Productivity and Process Analysis3. Operations Strategy4. Managing the Operations Workforce5. The Balanced Scorecard Approach to Operations6. Total Quality Management7. Sustainable OperationsPART II. PLANNING8. Forecasting and Aggregate Planning9. Scheduling for Operations10. Facility Location11. Facility Layout and Waiting LinesPART III. INVENTORY, LOGISITICS, AND SUPPLY CHAIN MANAGEMENT12. Supply Chain Management13. Inventory Management and Purchasing14. Resource Planning15. Project ManagementAppendix

Scott T. Young is Professor and Chairman of the Department of Management, Kellstadt Graduate School of Business at DePaul University. Previously, he was Associate Dean for Academic Programs (1997-1999) at the University of Utah. Awards and honors he has won include the Doctoral Faculty Teaching Award, 1994; Outstanding Teacher, U of Utah College of Business, 1988; and Joseph Rosenblatt Award for Innovative Education, U. of Utah, 1988. Professor Young has published numerous articles in journals such as the International Journal of Operations and Production Management, Review of Business, International Journal of Production Research, Journal of Operations Management, Journal of World Business, Information and Management, International Business Review, Production and Inventory Management Journal, Production and Operations Management, International Journal of Purchasing and Materials Management, and the Journal of Education for Business. In addition, he is author of Managing Global Operations, (with Winter Nie), Westport, CT: Quorum Books, 1996.

Very thorough and balanced approach to operations management.

• 1. Introduction to Operations Management and ProductivityPART I. MANAGEMENT AND STRATEGY2. Productivity and Process Analysis3. Operations Strategy4. Managing the Operations Workforce5. The Balanced Scorecard Approach to Operations6. Total Quality Management7. Sustainable OperationsPART II. PLANNING8. Forecasting and Aggregate Planning9. Scheduling for Operations10. Facility Location11. Facility Layout and Waiting LinesPART III. INVENTORY, LOGISITICS, AND SUPPLY CHAIN MANAGEMENT12. Supply Chain Management13. Inventory Management and Purchasing14. Resource Planning15. Project ManagementAppendix