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    The Theory and Practice of Corporate Communication

    A Competing Values Perspective

    AvAlan T. Belasen

    Häftad, Engelska, 2007

    3 483 kr

    Beställningsvara. Skickas inom 3-6 vardagar. Fri frakt över 249 kr.

    Beskrivning

    "It provides an integrated an broad perspective for addressing the diversity of corporate communications as a field of study and a community of practice.  As an organizing scheme it helps capture the richness, complexity and interdependence of communication theories."
    —BUSINESS INDIA

    "Professor Belasen's integration of theoretical insights with practical experience distinguishes this book from any other on the subject. The value to students is that it will enable them to think about corporate communication in a sophisticated and critical way. Not only will they learn to do their jobs well, they will also understand why." —Gary P. Radford, Fairleigh Dickinson University

    The Theory and Practice of Corporate Communication: A Competing Values Perspective offers an integrative approach to corporate communication. Author Alan T. Belasen covers theoretical aspects and uses practical examples and case applications to illustrate the broader, strategic view of the field of corporate communication. The book draws on an adaptation of the Competing Values Framework to provide a fuller and more coherent view of corporate communication in which a dynamic interplay of complementary and often competing message orientations takes place.

    As an organizing schema, the Competing Values Framework for Corporate Communication (CVFCC) helps capture the richness, complexity, and interdependence of communication approaches (e.g., rationalistic, humanistic), functions (e.g., media relations, employee relations, government relations, investor relations), managerial roles (e.g., broker, director, mentor, innovator), and organizational stakeholders (e.g., employees, customers, regulators, investors, reporters). As a practical approach, it enables corporate communication executives and professionals to operate under the burden of contradictory and often inconsistent expectations coming from diverse constituencies. Responding to these expectations is vital for building a strong identity and sustaining a credible organizational image.

    The CVFCC brings the whole (corporate communication) and parts (marketing communication, financial communication, organizational communication, management communication) into a more sophisticated theoretical treatment of corporate communication that goes beyond merely discussing "best practices."

    Key Features

    · The CVFCC is integrated throughout, providing the necessary roadmap for navigating the diverse range of activities and organizational functions that fall under the heading of "corporate communication"

    · Using case studies and practical applications (from such companies and organizations as Starbucks, NASA, the American Red Cross, Johnson & Johnson, FedEx, and Oracle, among others), the book promotes the teaching of corporate communication from a strategic viewpoint

    · Each chapter ends with a case study to help readers make sense of the connections between actual situations (what happened?) and theory (how do we make sense of what happened?)

    · By examining recent corporate failures, learning methods for identifying effective corporate governance practices, and developing integrity programs, readers learn that corporate social responsibility requires not only ethical leaders, but also effective corporate communication strategy, strong corporate culture, and individual involvement

    Produktinformation

    • Utgivningsdatum:2007-10-04
    • Mått:177 x 254 x 12 mm
    • Vikt:480 g
    • Format:Häftad
    • Språk:Engelska
    • Antal sidor:304
    • Upplaga:1
    • Förlag:SAGE Publications
    • ISBN:9781412950350

    Utforska kategorier

    • Referensverk och tvärvetenskap inom Samhälle och politik

    Mer om författaren

    Alan Belasen (Ph.D., University at Albany; M.A. & B.A., Hebrew University, Israel) is currently chair of the M.B.A. program at SUNY—Empire State College and holds positions in the Department of Communica­tion at the University of Albany and in the School of Management at Union College.  Belasen has taught organizational and corporate communication topics at both undergraduate and graduate levels at the De­partment of Communication, University at Albany, and the MBA program, SUNY-Empire State College for more than 15 years.   His consulting and communication audit activities cover diverse organizations including private enterprises, not-for-profit organizations, and governmental agencies.  His most recent book, Leading the Learning Organization:  Communication and Competencies for Managing Change (Human Communication Series, SUNY Press, 2000), covers a wide range of communication processes and skills as well communication audits.

    Recensioner i media

    "His framework for CC′s "system and goals" has "innovation, information, regulation and integration" in the four quadrants, with associated words "transform, perform, conform, and reform", to answer important questions...a book that can add pep to the hassled in "corp comm"!"—Businesslike

    Innehållsförteckning

    • IntroductionForeword by Elliot Luber: The Science of Corporate CommunicationGods and General ManagersL′essence de L′elephantJust in Time...A Brave New, Flat WorldThe Take AwayA. Why a New Book on Corporate Communication?1. Corporate Communication as a Field of Study and a Community of PracticeThe Missing Link of Corporate Communication as a Field of StudyCorporate Communication as a Community of PracticeAttempts to Integrate the Field of Corporate CommunicationThe Challenge to Identify the Construct Space of Corporate CommunicationOverhauling the FieldThe Need for a Theoretically Based Organizing FrameworkSummaryReview QuestionsB. Strategic Corporate Communication: An Integrated View2. Competing Values Framework for Corporate Communication (CVFCC)Communication PerspectivesFunctionalismInterpretivismCritical ApproachesSelf-EfficacyCommunication as OrganizingApollo 13High Reliability OrganizationsCommunication Systems and GoalsBalancing Competing TensionsSummaryReview QuestionsCase Study: Satellite Systems3. Strategic Corporate Communication: External Image, Internal IdentityIntegrated Corporate CommunicationSustaining and Managing Identity ProgramsPrimary Functions of Corporate CommunicationMedia RelationsEmployee RelationsGovernment RelationsInvestor RelationsSummaryReview QuestionsCase Study: Starbucks Coffee Company4. Identity, Reputation, and the Functions of Corporate Communication: A Strategic ViewGE: Managing Image and Corporate IdentityTarget: Managing Corporate ReputationMcDonald’s: Promoting the New ImageEffective Communication StrategiesExternal CommunicationsSummaryReview QuestionsCase Study: The Power of Symbols: Creating Corporate Identity at Agilent TechnologiesC. Functions of Corporate Communication5. Media RelationsReputation and Media RelationsEnhancing Public Image through Issue ManagementBranding the Image and IdentityPublic Relations and Media RelationsJohnson & JohnsonPublic Relations and Investor RelationsThe Corporate SpokespersonSummaryReview QuestionsCase Study: Adolph Coors Company6. Investor RelationsStakeholdersWorking with Financial AnalystsManaging Stockholder ConfidenceFinancial ReportingInvestor Relations and Corporate ReputationCorporate Social ResponsibilityFinancial Performance and Corporate ReputationInvestor Relations Success StoryFinancial EthicsSummaryReview QuestionsCase Study: The Press and the Stockholders7. Government RelationsExternally Derived, Internally EnforcedPolicy FieldsFirms Rush to End ReformImportance of Government RelationsAltriaAmerican Red CrossRegulations and Boundary SpanningInterdependenceShaping Favorite Policies through Issue ManagementSupplier RelationsSummaryReview QuestionsCase Study: The Anti-Trust Case against Microsoft8. Employee RelationsAligning Identity with External ImageStrategic ConversationAsking the Right Questions Rather than Giving SolutionsMotivating EmployeesIntegrating and Assimilating Employees—The Role of CultureMapping Culture in the Training OrganizationAvoiding the Trap of Knowing-DoingPositive Communication RelationshipsMessage OrientationsMapping Message OrientationsA Diamond Model of InteractionsManaging for Organizational Integrity: The Social Contract with EmployeesFedExSummaryReview QuestionsCase Study: Hanover SoftwareD. External and Internal Communication9. Marketing Communication and Corporate AdvertisingIntegrated Marketing CommunicationSouthwest AirlinesSustainabilityIssue Management and Corporate AdvertisingPR and Corporate AdvertisingNonprofit OrganizationsManaging Organizational ConstituenciesMarketing Communication in Nonprofit OrganizationsMarketing to Employees in Nonprofit OrganizationsE-Channels for Nonprofit OrganizationsMarketing Communication and Ethical AdvertisingSummaryReview QuestionsCase Study: Wal-Mart and Its Communications Strategy10. Financial Communication and Corporate Social ResponsibilityEnron: The Corporate TacticsArthur Andersen: Turning the Blind EyeTyco: Stealing the VanityWorldCom: The Giant FallsUnion CarbideFinancial Communication: The Sarbanes-Oxley Act of 2002Implementation ChallengesEnforcementSummaryReview QuestionsCase Study: Illinois Power and “60 Minutes”: Communicating About the Communications11. Organizational and Management CommunicationRule Theory: Rationalistic Approach to CommunicationThe Humanistic ApproachRationalistic and Humanistic Communication Roles: A Competing Values PerspectiveFacilitating Vertical CommunicationInformation Communication TechnologyThe Role of Informal Networks in Management CommunicationAligning Communication with StructuresHorizontal ManagementAligning Communication Processes in Loosely Coupled StructuresManagerial Ethics and Social ResponsibilityThe CEO and the Board of DirectorsStructural RegulationsPolicies and StandardsReformsThe Ethical CEOCommunication between the CEO and Board MembersBuilding an Effective Board of DirectorsSummaryReview QuestionsCase Study: The Paradoxical Twins—Acme and Omega ElectronicsE. Analysis and Control12. Stakeholder AnalysisCommunicating with Stakeholders: A CVFCC ApproachFirm-Stakeholder RelationshipsStarKistPrinciples of Stakeholder ManagementCommunicating Messages to StakeholdersSteps in Stakeholder AnalysisSources of PowerAssessing Stakeholders’ Perceptions Using the CVFCCSummaryReview QuestionsCase Study: Granite City: Doing More with Less13. Communication Audits within OrganizationsFunctionalismInterpretivismUncertainty ReductionThe Process of a Communication AuditBenefitsIdentifying Communication Activities Across Managerial LevelsThe Importance of Contextual FactorsAssessment of Managerial Communication Roles and SkillsDiagnosing Organizational CultureCultural TypesCultural Audit in a Health Care OrganizationSummaryReview QuestionsCase Study: Planning the ProjectF. Crisis Communication and Patterns of Corporate Response14. Crisis Communication and Message StrategiesFire at Deloitte Office Tower in Madrid: Deloitte Spain Maintains ActivitySouthwest AirlinesCommunication FailuresFailure at Dow CorningFailure at the University of MarylandSuccess for NASASuccess for Texas Eastern Transmission CorporationVerizon: Effective Corporate CommunicationProtecting the ImageOrganizing the Exchange of InformationRestoring the ImageStages of CrisisThe Importance of Culture in Managing CrisesSummaryReview QuestionsCase Study: Tylenol Tampering Scare15. ConclusionCorporate Communication: The MaestroStrategic Corporate CommunicationThe Theory and Practice of Corporate CommunicationIntegrative Case Study: The Acquisition of Abbott HospitalCase Study: Mt. Mercy Acquires AbbottCase Study: The End of the First Six MonthsIntegrative Case Study: BelBeck ProductionReferencesIndexAbout the Author