Rutgers, The State University of New Jersey, New Brunswick, USA National Chengchi University, Taipei, Taiwan

Stressing the significant and important differences between business and government, this book supplies the needed knowledge and tools to create a culture of assessment in government organizations at all levels.—Abstracts of Public Administration, Development, and Environment, September 2010The author uses the Malcolm Baldrige National Quality Award framework as the underpinning for her public sector assessment and improvement (PSAI) model. The model is designed specifically to accommodate the culture, language and needs of government agencies. … This is a step-by-step manual for improving government agencies, and it provides a clear and practical approach to organizational assessment and improvement in government. If you are serious about improving your organization, you should read this book.—Jim Kotterman, Michigan Manufacturing Technology Center, in QP Reviews, October 2010

• Organizational Assessment and the Public Sector. Assessment as a Communication Process. Applying Assessment Practices in the Public Sector. The Public Sector Assessment and Improvement Model. Implementing a Self-Assessment Program. Assessment, Improvement, and the Process of Organizational Change. Case Studies and Best Practices in Assessing Public Sector Organizations. The Future of Assessment. Appendices.

Rutgers, The State University of New Jersey, New Brunswick, USA National Chengchi University, Taipei, Taiwan

Stressing the significant and important differences between business and government, this book supplies the needed knowledge and tools to create a culture of assessment in government organizations at all levels.—Abstracts of Public Administration, Development, and Environment, September 2010The author uses the Malcolm Baldrige National Quality Award framework as the underpinning for her public sector assessment and improvement (PSAI) model. The model is designed specifically to accommodate the culture, language and needs of government agencies. … This is a step-by-step manual for improving government agencies, and it provides a clear and practical approach to organizational assessment and improvement in government. If you are serious about improving your organization, you should read this book.—Jim Kotterman, Michigan Manufacturing Technology Center, in QP Reviews, October 2010

• Organizational Assessment and the Public Sector. Assessment as a Communication Process. Applying Assessment Practices in the Public Sector. The Public Sector Assessment and Improvement Model. Implementing a Self-Assessment Program. Assessment, Improvement, and the Process of Organizational Change. Case Studies and Best Practices in Assessing Public Sector Organizations. The Future of Assessment. Appendices.

Rutgers, The State University of New Jersey, New Brunswick, USA National Chengchi University, Taipei, Taiwan

Stressing the significant and important differences between business and government, this book supplies the needed knowledge and tools to create a culture of assessment in government organizations at all levels.—Abstracts of Public Administration, Development, and Environment, September 2010The author uses the Malcolm Baldrige National Quality Award framework as the underpinning for her public sector assessment and improvement (PSAI) model. The model is designed specifically to accommodate the culture, language and needs of government agencies. … This is a step-by-step manual for improving government agencies, and it provides a clear and practical approach to organizational assessment and improvement in government. If you are serious about improving your organization, you should read this book.—Jim Kotterman, Michigan Manufacturing Technology Center, in QP Reviews, October 2010

• Organizational Assessment and the Public Sector. Assessment as a Communication Process. Applying Assessment Practices in the Public Sector. The Public Sector Assessment and Improvement Model. Implementing a Self-Assessment Program. Assessment, Improvement, and the Process of Organizational Change. Case Studies and Best Practices in Assessing Public Sector Organizations. The Future of Assessment. Appendices.