Mark Collins has developed software for more than 25 years, mostly using the Microsoft stack. He has served many roles including development manager, architect, team lead, database administrator, and project manager. He has extensive experience in retail (point-of-sale and inventory) and customer relationship management (CRM) solutions. Mark currently serves as a senior software engineer for a non-profit organization, providing a custom CRM, mail processing, and fulfillment system.

• Requirements.- Collecting Requirements.- Processing Incoming E-mail.- Managing Requirements.- Supporting Discussions.- Managing Development.- User Stories.- Project Backlog.- Iteration Backlog.- Burndown Charts.- Testing.- Getting Organized.- Creating Test Cases.- Reporting Defects.- Testing Metrics.- Postproduction.- Workflow Tasks.- State Machine Workflows.- Creating Custom Forms.

Mark Collins has developed software for more than 25 years, mostly using the Microsoft stack. He has served many roles including development manager, architect, team lead, database administrator, and project manager. He has extensive experience in retail (point-of-sale and inventory) and customer relationship management (CRM) solutions. Mark currently serves as a senior software engineer for a non-profit organization, providing a custom CRM, mail processing, and fulfillment system.

• Requirements.- Collecting Requirements.- Processing Incoming E-mail.- Managing Requirements.- Supporting Discussions.- Managing Development.- User Stories.- Project Backlog.- Iteration Backlog.- Burndown Charts.- Testing.- Getting Organized.- Creating Test Cases.- Reporting Defects.- Testing Metrics.- Postproduction.- Workflow Tasks.- State Machine Workflows.- Creating Custom Forms.

Mark Collins has developed software for more than 25 years, mostly using the Microsoft stack. He has served many roles including development manager, architect, team lead, database administrator, and project manager. He has extensive experience in retail (point-of-sale and inventory) and customer relationship management (CRM) solutions. Mark currently serves as a senior software engineer for a non-profit organization, providing a custom CRM, mail processing, and fulfillment system.

• Requirements.- Collecting Requirements.- Processing Incoming E-mail.- Managing Requirements.- Supporting Discussions.- Managing Development.- User Stories.- Project Backlog.- Iteration Backlog.- Burndown Charts.- Testing.- Getting Organized.- Creating Test Cases.- Reporting Defects.- Testing Metrics.- Postproduction.- Workflow Tasks.- State Machine Workflows.- Creating Custom Forms.