From Techie to Boss

Scott Cromar is Senior Manager, Information Systems and Technology at Convergys. He was formerly a Vice President of Technology at the Bank of America/Merrill Lynch. He has been a Unix system administrator for two decades, and a project manager, technical team lead, and system architect for more than a decade, periodically building multifunctional operational teams from scratch. He earned his BS in mathematics from Brigham Young University and took an MSCIS in IT Project Management from Boston University. Formerly administrator of the Solaris environment at Princeton University, Cromar is the author of Solaris Troubleshooting Handbook and numerous technical articles.

• * Moving into Management * Your Transition Plan * Time Management * Project Management * Documenting Policies and Procedures * Building your Team * Resolving Conflicts * Budgets * Root Cause Analysis * Influence Networks * Managing a Dispersed Team * Managing Software Development Teams * Visualizing Requirements * Integrating Third-Party Software * Managing Outside Your Specialty * Taking Care of Yourself * Gantt Project * PERT and Gantt Analysis