Alec McHoul is Professor in the School of Communication and Cultural Studies at Murdoch University, Australia. Mark Rapley is Senior Lecturer in Psychology at Murdoch University, Australia Alec McHoul is Professor in the School of Communication and Cultural Studies at Murdoch University, Australia. Mark Rapley is Senior Lecturer in Psychology at Murdoch University, Australia

• Preface Alec McHoul and Mark Rapley I. Approaches 1. Applied Conversation Analysis Paul ten Have (University of Amsterdam) 2. Discursive Psychology Derek Edwards and Jonathan Potter (Loughborough University) 3. Critical Discourse Analysis Norman Fairclough (Lancaster University) II. Applications 4. Discovering Order in Opening Sequences: Calls to a Software Helpline Carolyn Baker, Mike Emmison (University of Queensland) and Alan Firth (Ålborg University) 5. Understanding Who's Who in the Airline Cockpit: Pilots' Pronominal Choices and Cockpit Roles Maurice Nevile (Australian National University) 6. Reporting a Service Request Ann Kelly (University of Queensland) 7. Applying Membership Categorisation Analysis to Chat-room Talk Rhyll Vallis (University of Queensland) 8. Investigating the 'Cast of Characters' in a Cultural World Kathy Roulston (University of Queensland) 9. Whose Personality is it Anyway? The Production of 'Personality' in a Diagnostic Interview John Lobley (Lancaster University) 10. Howard's Way: Naturalising the New Reciprocity Between the Citizen and the State Karen Herschell (University of Queensland). 11. History as a Rhetorical Resource: Using Historical Narratives to Argue and Explain Martha Augoustinos (Adelaide University) 12. On Saying 'Sorry': Repertoires of Apology to Australia's Stolen Generations Amanda LeCouteur (Adelaide University) 13. Far from the Madding Crowd: Psychiatric Diagnosis as the Management of Moral Accountability David McCarthy and Mark Rapley (Murdoch University) III. Theory and Method 14. Two Lines of Approach to the Question 'What Does the Interviewer Have in Mind?' Angela O'Brien-Malone (Murdoch University) and Charles Antaki (Loughborough University) 15. Methodological Issues in Analysing Talk and Text: The Case of Childhood in and for School Helena Austin, Peter Freebody (Griffith University) and Bronwyn Dwyer (Attorney General's Department, Canberra) 16. Demystifying Discourse Analysis: Theory, Method and Practice Keith Tuffin and Christina Howard (Massey University) 17. Is Institutional Talk a Phenomenon?: Reflections on Ethnomethodology and Applied Conversation Analysis Stephen Hester (University of Wales, Bangor) and David Francis (Manchester Metropolitan University)

Alec McHoul is Professor in the School of Communication and Cultural Studies at Murdoch University, Australia. Mark Rapley is Senior Lecturer in Psychology at Murdoch University, Australia Alec McHoul is Professor in the School of Communication and Cultural Studies at Murdoch University, Australia. Mark Rapley is Senior Lecturer in Psychology at Murdoch University, Australia

• Preface Alec McHoul and Mark Rapley I. Approaches 1. Applied Conversation Analysis Paul ten Have (University of Amsterdam) 2. Discursive Psychology Derek Edwards and Jonathan Potter (Loughborough University) 3. Critical Discourse Analysis Norman Fairclough (Lancaster University) II. Applications 4. Discovering Order in Opening Sequences: Calls to a Software Helpline Carolyn Baker, Mike Emmison (University of Queensland) and Alan Firth (Ålborg University) 5. Understanding Who's Who in the Airline Cockpit: Pilots' Pronominal Choices and Cockpit Roles Maurice Nevile (Australian National University) 6. Reporting a Service Request Ann Kelly (University of Queensland) 7. Applying Membership Categorisation Analysis to Chat-room Talk Rhyll Vallis (University of Queensland) 8. Investigating the 'Cast of Characters' in a Cultural World Kathy Roulston (University of Queensland) 9. Whose Personality is it Anyway? The Production of 'Personality' in a Diagnostic Interview John Lobley (Lancaster University) 10. Howard's Way: Naturalising the New Reciprocity Between the Citizen and the State Karen Herschell (University of Queensland). 11. History as a Rhetorical Resource: Using Historical Narratives to Argue and Explain Martha Augoustinos (Adelaide University) 12. On Saying 'Sorry': Repertoires of Apology to Australia's Stolen Generations Amanda LeCouteur (Adelaide University) 13. Far from the Madding Crowd: Psychiatric Diagnosis as the Management of Moral Accountability David McCarthy and Mark Rapley (Murdoch University) III. Theory and Method 14. Two Lines of Approach to the Question 'What Does the Interviewer Have in Mind?' Angela O'Brien-Malone (Murdoch University) and Charles Antaki (Loughborough University) 15. Methodological Issues in Analysing Talk and Text: The Case of Childhood in and for School Helena Austin, Peter Freebody (Griffith University) and Bronwyn Dwyer (Attorney General's Department, Canberra) 16. Demystifying Discourse Analysis: Theory, Method and Practice Keith Tuffin and Christina Howard (Massey University) 17. Is Institutional Talk a Phenomenon?: Reflections on Ethnomethodology and Applied Conversation Analysis Stephen Hester (University of Wales, Bangor) and David Francis (Manchester Metropolitan University)

Alec McHoul is Professor in the School of Communication and Cultural Studies at Murdoch University, Australia. Mark Rapley is Senior Lecturer in Psychology at Murdoch University, Australia Alec McHoul is Professor in the School of Communication and Cultural Studies at Murdoch University, Australia. Mark Rapley is Senior Lecturer in Psychology at Murdoch University, Australia

• Preface Alec McHoul and Mark Rapley I. Approaches 1. Applied Conversation Analysis Paul ten Have (University of Amsterdam) 2. Discursive Psychology Derek Edwards and Jonathan Potter (Loughborough University) 3. Critical Discourse Analysis Norman Fairclough (Lancaster University) II. Applications 4. Discovering Order in Opening Sequences: Calls to a Software Helpline Carolyn Baker, Mike Emmison (University of Queensland) and Alan Firth (Ålborg University) 5. Understanding Who's Who in the Airline Cockpit: Pilots' Pronominal Choices and Cockpit Roles Maurice Nevile (Australian National University) 6. Reporting a Service Request Ann Kelly (University of Queensland) 7. Applying Membership Categorisation Analysis to Chat-room Talk Rhyll Vallis (University of Queensland) 8. Investigating the 'Cast of Characters' in a Cultural World Kathy Roulston (University of Queensland) 9. Whose Personality is it Anyway? The Production of 'Personality' in a Diagnostic Interview John Lobley (Lancaster University) 10. Howard's Way: Naturalising the New Reciprocity Between the Citizen and the State Karen Herschell (University of Queensland). 11. History as a Rhetorical Resource: Using Historical Narratives to Argue and Explain Martha Augoustinos (Adelaide University) 12. On Saying 'Sorry': Repertoires of Apology to Australia's Stolen Generations Amanda LeCouteur (Adelaide University) 13. Far from the Madding Crowd: Psychiatric Diagnosis as the Management of Moral Accountability David McCarthy and Mark Rapley (Murdoch University) III. Theory and Method 14. Two Lines of Approach to the Question 'What Does the Interviewer Have in Mind?' Angela O'Brien-Malone (Murdoch University) and Charles Antaki (Loughborough University) 15. Methodological Issues in Analysing Talk and Text: The Case of Childhood in and for School Helena Austin, Peter Freebody (Griffith University) and Bronwyn Dwyer (Attorney General's Department, Canberra) 16. Demystifying Discourse Analysis: Theory, Method and Practice Keith Tuffin and Christina Howard (Massey University) 17. Is Institutional Talk a Phenomenon?: Reflections on Ethnomethodology and Applied Conversation Analysis Stephen Hester (University of Wales, Bangor) and David Francis (Manchester Metropolitan University)