Susan Wallace is Emeritus Professor of Education at Nottingham Trent University, where she has been responsible for a range of Further Education Teacher Education programmes. She previously worked for many years in Further Education and in a local authority advisory role for post-14 education. Jonathan Gravells is a Management Consultant specialising in organisation development and change. He is a trained coach and mentor with many years experience of developing effective leaders and managers. He is co-author with Susan Wallace, of Mentoring in Further Education, and is currently involved in researching the effectiveness of mentoring for managers in small businesses.

• Introduction ThemesA is for AccountabilityA is for John AdairA is for AppraisalA is for AuthenticityB is for BenchmarkingB is for Warren BennisB is for BullyingC is for ChangeC is for the Cinderella sectorC is for Consult or ControlD is for DelegationD is for DisciplinaryD is for Peter DruckerE is for Emotional IntelligenceE is for Equal OpportunitiesF is for FeedbackF is for Foster ReportF is for FundingG is for Getting OrganizedH is for Charles HandyH is for Heroines and Heroes of FEH is for Human Resources I is for Inspection I is for InterviewsJ is for JFDI K is for Kanter L is for LeadershipM is for Managing Upwards M is for Market M is for MeetingsM is for Mentoring and CoachingM is for MergersM is for 'Middle Child'? M is for Mission StatementN is for NegotiationO is for ObjectivesP is for PaperworkP is for Performance ManagementP is for PoliticsP is for Colin PowellQ is for Quality R is for RecruitmentR is for Respect S is for SelectionS is for Shackleton S is for Silver BookS is for StressS is for Succession CrisisT is for Transformational LeadershipU is for UpdatingV is for Vice PrincipalW is for Walking AroundW is for White Papers and other milestonesX is for X-MenY is for YouZ is for Zero ToleranceAnd finally....P is for Postscript Organisation chart Useful References