An A-Z of Social Work Skills

Dr Michaela Rogers is a lecturer of social work who is involved in both research and teaching across the areas of social care, social justice, equality and diversity, safeguarding, interpersonal violence and gender. Dr Rogers has delivered and worked alongside colleagues on a range of projects in the voluntary and public sector. These projects typically aim to explore social problems in terms of everyday experiences or assess the impact of service delivery or specific policy initiatives. Dr Rogers is a qualified social worker registered with the profession’s regulatory body in England, the Health and Care Professions Council.Dr Dan Allen is a social work academic with over 18 years′ experience working to democratise child protection practice with Romani and Traveller families. He has published widely on this topic and has represented child protection practitioners working to support Romani and Traveller families at the European Union Agency for Fundamental Rights, the House of Lords, and the Welsh Assembly. Dr Allen is particularly interested in examining the intersection of power relations, prejudice, and the impact of governmentality, subjectivities, and ethics on the translocation of professional conduct. Developing a perspective that combines ′neoliberal governmentality′ with ′socio-political′ influence and ′critical′ and ‘radical′ theory, Dr Allen seeks to critically examine the questions of why, how and so what in the context of dominant discourses affecting regimes of practice at individual, cultural and societal levels. Dr Allen is a qualified social worker registered with the professional regulatory body, Social Work England, and he is an active member of the Gypsy, Roma, and Traveller Social Work Association.

• AActive ListeningAdvocacyAn anti-discriminatory approachAn anti-oppressive approachAppreciative enquiryAssertivenessAssessmentBBreaking bad newsBuilding resilienceCCase recordingChairing meetingsChallenging skillsChronologiesCollaboration: working with Experts by ExperienceCommunicating with ChildrenCommunicating with People with LDConflict management and resolutionContaining anxietyCounselling skillsCourt skillsCritical incident analysisCritical thinking and analysisCross cultural practiceDDealing with hostility and aggressionDealing with resistanceEEco mappingEmail communicationEmotional intelligenceEmpathyEmpowerment and enablingEndingsEthical practiceEvidence-informed practiceF, GGenogramsGiving and receiving feedbackGrief and lossGroup workHHome visitsIInterpretersInterprofessional practiceInterviewingJ, K, LLife story workMManaging stressManaging supervisionMediationMotivational interviewingNNon-verbal communicationOObservational skillsPPerson-centred communicationPerson-centred planningPresentation skillsProfessional challengeProfessional developmentProfessional judgement and decision-makingProfessional values and ethicsQQuestioningRRadical social workRapport buildingReflective practiceReflective writingReport writingRespecting confidentialityRestorative practiceRisk assessmentRoot Cause AnalysisSSafeguardingSetting and maintaining professional boundariesSolution-focused techniquesSystemic practice techniquesTTask-centred workTelephone skillsTime managementUUse of self and reflexivityUsing humourVValuing differenceWWorking with protected characteristicsX, Y, Z