WARREN H. SCHMIDT is professor emeritus of public administration at the University of Southern California. JEROME P. FINNIGAN is human resources manager for Xerox Corporation's Office Document Systems and was instrumental in the firm's transition to TQM.

"Bravo! Schmidt and Finnigan have provided some long-awaitedpractical advice and know-how to help leaders ensure a successfultransformation to a total quality organization." --Thomas A.Meachum, director of quality resources, HCA Bayonet Point/HudsonMedical Center "The down-to-earth guide on transforming companies to total qualitymanagement! TQManager offers practical hands-on advice and aninvaluable self-assessment tool for every manager who must lead thechange to total quality." --Bill Wiggenhorn, president, MotorolaUniversity

• Part One: What You Need to Know About TQM1. Understanding the Concept2. Recognizing the ChallengesPart Two: Mastering the Five Key Competencies of TQManagement3. One: Developing Relationships of Openness and Trust4. Building Collaboration and Teamwork5. Three: Managing by Fact6. Four: Supporting Results Through Recognition and Rewards7. Five: Creating a Learning and Continuously ImprovingOrganizationPart Three: Sharpening Your TQManagement Skills8. Getting and Using Feedback About Yourself9. Resources for TQManagersAppendixes: A. Glossary of TQM Terms and Tools B. TQM Experts andPublications You Should Know About