Häftad, Engelska, 2002
Practical Guide to Call Center Technology
Select the Right Systems for Total Customer Satisfaction
Av Andrew Waite
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Beskrivning
Get the most out of ACDs (automatic call distributors) and other complex systems in order to boost customer satisfaction and increase sales Includes three ready to use RFPs (request for proposals) for buying an ACD, computer telephony system, or recording
Produktinformation
- Utgivningsdatum: 2002-01-02
- Mått: 152 x 229 x 28 mm
- Vikt: 930 g
- Format: Häftad
- Språk: Engelska
- Antal sidor: 504
- Förlag: Taylor & Francis Ltd
- ISBN: 9781578200948
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Mer om författaren
Andrew Waite is a writer, speaker, and consultant on call centers. Andrew founded Inbound/Outbound Magazine, which later became Call Center Magazine. He has over 25 years of call center experience. He lives in Phoenix, Arizona.
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