Process management model in higher education

The organization is a management system model based on the principles, as well as the techniques of the systemic approach, within whose actions correspond processes related to the quality of services, products and systemic customer service. There is a preponderant role within the University Education Institutions, for which reason the registration, documentation, implementation and maintenance of a quality management system that continuously improves its effectiveness, through the analysis of every situation that occurs in the productive operation of the organization, is of great importance to achieve excellence. Quality management systems are fundamental pieces of organizations, today some organizations such as Google, Amazon, Dell, UPS, among others, as well as in University Education Institutions, could not exist without a management system of quality, various authors state that institutions increasingly place their trust in quality management systems to achieve competitiveness and success. High-quality products and services are essential to your success in the commercial area.