Emerald Handbook of Entrepreneurship in Tourism, Travel and Hospitality

This handbook consists of 23 chapters from entrepreneurship, business, tourism, management, and other researchers from around the world, who discuss key issues and aspects of planning and operating business ventures in tourism from a managerial and marketing perspective. It covers the whole process of developing and managing the entrepreneurial process, from the conception of the entrepreneurial idea to the development and implementation of its business plan. It addresses tourism and its characteristics and the importance of entrepreneurship and entrepreneurs; key issues of the business environment in tourism, including strategic analysis and competition analysis and innovation and creativity; issues of planning the business project, including legal issues, feasibility analysis, and collaborative forms and strategies; issues of managing the business operation, such as financial matters, service quality and customer care, evaluating business performance, and risk management; tools and processes of marketing the business offering and services; and special topics like crowdsourcing, social entrepreneurship, green entrepreneurship, the sharing economy, and the contribution of creative tourism to entrepreneurship.

• Chapter 1. Entrepreneurship and Entrepreneurs in Tourism; Marios SotiriadisChapter 2. Framework for Tourism: Tourism System and Tourism Value Chain; Stelios Varvaressos Chapter 3. Features of Tourism-Related Businesses and Trends in Tourism and Travel Markets; Elricke BothaChapter 4. Strategic Analysis and Competition Analysis; Marios SotiriadisChapter 5. Innovation, Creativity and Tourism; Marta Magadán and Jesus RivasChapter 6. The Entrepreneurial Process and Legal Issues; Ciná van ZylChapter 7. Feasibility Analysis and Study; Stavros Arvanitis and Leticia EstevezChapter 8. Collaborative Forms and Strategies for Business Venturing in Tourism Industries; Marios Sotiriadis Chapter 9. Management and Business Plan; Marisol Alonso Vazquez, Martha Alicia Alonso-Castañón and María del Pilar Pastor-PérezChapter 10. Managing Financial Matters; Marios SotiriadisChapter 11. Providing Service Quality and Customer Care in Tourism Businesses; Magdalena Petronella (Nellie) SwartChapter 12. Monitoring and Assessing Business Performance in Tourism Business: The Case of Hospitality Business; Magdalena Petronella (Nellie) Swart and Anne TaylorChapter 13. Risk Management in Tourism Ventures; Eugenia Papaioannou and Shiwei ShenChapter 14. Taking the Exit Route: Reasons, Methods and a Plan; Nkoana Simon Radipere and Msindosi Sarah Radebe  Chapter 15. Marketing of Tourism Services / Experiences; Hongfei BaoChapter 16. Digital Tools: Their Value and Use for Marketing Purposes; Catherine Paretti, Sylvie Christofle and Vanessa Guerrier-BuisineChapter 17. Designing and Implementing a Marketing Plan; Anestis Fotiadis, Claudel Mombeil and Natasa Slak Valek Chapter 18. Designing and Creating Tourism Experience: Adding Value for Tourists; Yosr Ben Tahar, Coralie Haller, Charlotte Massa and Sébastien Bédé Chapter 19. Crowdsourcing for tourism ventures; Vincent Grèzes, Roland Schegg and Antoine Perruchoud Chapter 20. Social Entrepreneurship in Tourism; Evelyn G. Chiloane-Tsoka Chapter 21. Green Entrepreneurship in Tourism; María del Mar Alonso-Almeida and María José Álvarez-Gil Chapter 22. Contribution of Creative Tourism to Tourism Entrepreneurship; Agusdin Agusdin Chapter 23. Sharing Economy and Entrepreneurship in Tourism; Vasiliki Avgeli