Ultimate Book of Business Skills

TONY GRUNDY is Senior Lecturer in Strategic Management at Cranfield School of Management, and Director of Cambridge Corporate Development. He has consulted with numerous companies including Barclays Bank, BP, Ford, Lex, Hewlett Packard, ICI, The Prudential, Nokia, Norwich Union and Tesco. He is also author of Developing the Individual and Shareholder Value in the ExpressExec Series, Smart Things to Know About Growth and Smart Things to Know About Mergers & Acquisitions.LAURA BROWN MBA, is Director of Cambridge Corporate Development. She has fifteen years management experience in the pharmaceutical industry and was Head of Training at Phoenix International.

“…A good solid look at management today...” (Mothers@work, 2 March 2004) “…What you need is The Ultimate Book of Business Skills, a key business reference manual for newly appointed managers and executives…” (Blackpool Gazette, 27 February 2004)“… represents a golden opportunity to ensure you are not deficient in any vital areas … Well worth the price.” (Reading Chronicle, 11 March 2004)

• 1. Introduction. What is the Essence of Management?2. Strategy Skills.Acquisitions Appraisal.Acquisitions and Deal-making.Alliances.Competitor Awareness.Divestment.Economic Awareness (Macro).Economic Awareness (Micro).Global Awareness.Helicopter Thinking.Regulatory Awareness.Risk and Uncertainty Analysis.Storytelling.Strategic Thinking.3. Marketing Skills.Brand Management.Customer Awareness.Life-cycle Management.Market Awareness.Market Development.Market Research.Product Development.Selling.4. Commercial Management Skills.Business Cases.Business Planning.Contract Management.Margin Management.Market Segmentation.Negotiating.Performance Analysis.Project Appraisal.Targeting Goals.Tendering.5. Operations Skills.Acquisition Integration.Benchmarking.Buying.Controlling.Information Collection.IT Awareness.Outsourcing.Process Management.Resource Management.Technology Awareness.6. Finance Skills.Budgeting.Cash-flow Management.Cost Management.Credit Control.Financial Awareness.Financial Planning.Forecasting.Turnaround.Understanding Company Accounts.Value Management.7. Leadership Skills.Chairing.Change Management.Coaching.Direction Setting.Empathizing.Energizing.Facilitation.Listening.Motivating.Policy Setting.Political Awareness.Stakeholder Management.Summarizing.8. Organizational Skills.Cross-cultural skills.Delegation.Influencing.Interviewing.Networking.Organizational Design.Organization and People Planning.Performance Appraisal.Recruiting.Report Writing.Teamworking.Training.9. Problem-solving Skills.Alien Thinking.Brainstorming.Building.Challenging.Creativity.Imagination.Option Generation.Problem Diagnosis.Questioning.10. Self-management Skills.Action Planning.Being Interviewed.Drive.E-mail Management.Energy Management.Learning.Presentations (Making Them).Prioritization.Proactivity.Self-awareness.Self-development.Stress Management.Time Management.11. Some Case Studies Linked to the 100 Business Skills.12 Conclusion.References.Index.