Tom Baum is Professor of International Tourism and Hospitality Management in The Scottish Hotel School, the University of Strathclyde, Glasgow. Prior to this, he was Professor of International Hotel and Tourism Management and Deputy Dean in the University of Buckingham and has also worked extensively in the tourism industry. He has lectured and consulted in a range of countries in Africa, Asia, the Caribbean and Europe.

Preface. 1. People in international tourism, hospitality and leisure: an introduction. 2. The development of tourism, hospitality and leisure and the nature of employment. 3. Tourism, hospitality and leisure labour markets. 4. Tourism, hospitality and leisure: a service focus and the role of people. 5. A dark side to the coin? 6. Cultural diversity in tourism, hospitality and leisure. 7. The social composition of employment in tourism, hospitality and leisure: Diversity beyond culture. 8. Education, training and development. 9. Planning to meet the human resource needs of the international tourism, hospitality and leisure industry. 10. Sustainability and the Future of Work and Employment in Tourism, Hospitality and Leisure.

• Preface.1. People in international tourism, hospitality and leisure: an introduction.2. The development of tourism, hospitality and leisure and the nature of employment.3. Tourism, hospitality and leisure labour markets.4. Tourism, hospitality and leisure: a service focus and the role of people.5. A dark side to the coin?6. Cultural diversity in tourism, hospitality and leisure.7. The social composition of employment in tourism, hospitality and leisure: Diversity beyond culture.8. Education, training and development.9. Planning to meet the human resource needs of the international tourism, hospitality and leisure industry.10. Sustainability and the Future of Work and Employment in Tourism, Hospitality and Leisure.

Tom Baum is Professor of International Tourism and Hospitality Management in The Scottish Hotel School, the University of Strathclyde, Glasgow. Prior to this, he was Professor of International Hotel and Tourism Management and Deputy Dean in the University of Buckingham and has also worked extensively in the tourism industry. He has lectured and consulted in a range of countries in Africa, Asia, the Caribbean and Europe.

Preface. 1. People in international tourism, hospitality and leisure: an introduction. 2. The development of tourism, hospitality and leisure and the nature of employment. 3. Tourism, hospitality and leisure labour markets. 4. Tourism, hospitality and leisure: a service focus and the role of people. 5. A dark side to the coin? 6. Cultural diversity in tourism, hospitality and leisure. 7. The social composition of employment in tourism, hospitality and leisure: Diversity beyond culture. 8. Education, training and development. 9. Planning to meet the human resource needs of the international tourism, hospitality and leisure industry. 10. Sustainability and the Future of Work and Employment in Tourism, Hospitality and Leisure.

• Preface.1. People in international tourism, hospitality and leisure: an introduction.2. The development of tourism, hospitality and leisure and the nature of employment.3. Tourism, hospitality and leisure labour markets.4. Tourism, hospitality and leisure: a service focus and the role of people.5. A dark side to the coin?6. Cultural diversity in tourism, hospitality and leisure.7. The social composition of employment in tourism, hospitality and leisure: Diversity beyond culture.8. Education, training and development.9. Planning to meet the human resource needs of the international tourism, hospitality and leisure industry.10. Sustainability and the Future of Work and Employment in Tourism, Hospitality and Leisure.

Tom Baum is Professor of International Tourism and Hospitality Management in The Scottish Hotel School, the University of Strathclyde, Glasgow. Prior to this, he was Professor of International Hotel and Tourism Management and Deputy Dean in the University of Buckingham and has also worked extensively in the tourism industry. He has lectured and consulted in a range of countries in Africa, Asia, the Caribbean and Europe.

Preface. 1. People in international tourism, hospitality and leisure: an introduction. 2. The development of tourism, hospitality and leisure and the nature of employment. 3. Tourism, hospitality and leisure labour markets. 4. Tourism, hospitality and leisure: a service focus and the role of people. 5. A dark side to the coin? 6. Cultural diversity in tourism, hospitality and leisure. 7. The social composition of employment in tourism, hospitality and leisure: Diversity beyond culture. 8. Education, training and development. 9. Planning to meet the human resource needs of the international tourism, hospitality and leisure industry. 10. Sustainability and the Future of Work and Employment in Tourism, Hospitality and Leisure.

• Preface.1. People in international tourism, hospitality and leisure: an introduction.2. The development of tourism, hospitality and leisure and the nature of employment.3. Tourism, hospitality and leisure labour markets.4. Tourism, hospitality and leisure: a service focus and the role of people.5. A dark side to the coin?6. Cultural diversity in tourism, hospitality and leisure.7. The social composition of employment in tourism, hospitality and leisure: Diversity beyond culture.8. Education, training and development.9. Planning to meet the human resource needs of the international tourism, hospitality and leisure industry.10. Sustainability and the Future of Work and Employment in Tourism, Hospitality and Leisure.