Abdelhamid MELLOUK [IEEE Senior Member] is a full professor at University of Paris-Est (UPEC), Networks & Telecommunications (N&T), Department and LiSSi Laboratory, France. He graduated in computer network engineering from the Computer Science High Eng. School, University of Paris Sud XI Orsay, received his Ph.D. in informatics from the same university, and a Doctorate of Sciences (Habilitation) diploma from UPEC. Founder of the Network Control Research activity with extensive international academic and industrial collaborations, his general area of research is in adaptive real-time control for high-speed new generation dynamic wired/wireless networking in order to maintain acceptable quality of service/experience for added value services. He is an active member of the IEEE Communications Society and held several offices including leadership positions in IEEE Communications Society Technical Committees (Chair of The Technical Committee on Communications Software, Leader Officer of The Technical Committee on Switching and Routing). He has published/coordinated five books and several refereed international publications in journals, conferences, and books, in addition to numerous keynotes and plenary talks in flagship venues. He serves on the Editorial Boards or as Associate Editor for book publisher, several journals, and he is chairing or has chaired (or co-chaired) some of the top international conferences and symposia (including IEEE ICC and IEEE GlobeCom).Antonio CUADRA-SANCHEZ is Telecommunication Engineer (MSc) from the University of Cantabria (Spain) and also holds a master degree in Computer and communications from the University Autonoma of Madrid (Spain). He works as a research project manager and technology advisor for QoS and QoE in Indra. He has taught different courses of signaling protocols and networks (SS7, GSM, GPRS, UMTS, IMS and IPTV) in Telefonica R&D, Telefonica Spain and Americas. He has also published over 70 articles as much for the European organisms of regulation as for Telefonica Group, workshops and scientific and regulation book chapters, and has participated in lectures for different national and international conferences, including TeleManagement Forum, ETSI and IEEE. He currently leads the IPNQSIS / PRINCE Celtic project and Celtic NOTTS project.

• Preface xiAbdelhamid MelloukChapter 1 Challenges for Quality of Experience Engineering for Added Value Services 1Abdelhamid Mellouk and Antonio Cuadra-Sanchez1.1 Introduction and challenges 11.2 Contents 21.3 Conclusion 10Chapter 2 An Ecosystem for Customer Experience Management 11Antonio Cuadra-Sanchez, Mar Cutanda-Rodriguez, Andreas Aurelius, Kjell Brunnstrom, Jorge E. Lopez De Vergara, Martin Varela, Jukka-Pekka Laulajainen, Anderson Morais, Ana Cavalli, Abdelhamid Mellouk, Brice Augustin and Ismael Perez-Mateos2.1 Introduction 112.2 Managing customer experience 122.3 Quality of experience ecosystem 142.4 IPNQSIS 232.5 NOTTS 252.6 Conclusions 282.7 Acknowledgments 282.8 Bibliography 28Chapter 3 Measuring MPEG Frame Loss Rate to Evaluate the Quality of Experience in IPTV Service 31Diego Hernando-Loeda, Jorge De Vergara, Javier Aracil, David Madrigal and Felipe Mata3.1 Introduction 323.2 Related work 333.3 Method description 343.4 QoE prediction models 363.5 Network monitoring tool 433.6 Performance assessment 453.7 Conclusions and future work 483.8 Acknowledgments 493.9 Bibliography 49Chapter 4 Estimating the Effect if Context on the QoE of Audiovisual Services 53Toni Maki, Martin Varela and Jukka-Pekka Laulajainen4.1 Introduction 534.2 Test content 554.3 Subjective tests in laboratory 574.4 Subjective tests at exhibition 584.5 Results 604.6 Conclusions and further work 694.7 Bibliography 70Chapter 5 IPTV Multiservice QoE Management System 73Antonio Cuadra-Sanchez, Mar Cutanda-Rodriguez, Alfredo Perez-Montero Eugenio Rogles, Jesus Gutierrez and Fernando Jaureguizar5.1 Introduction 735.2 State of the art 755.3 Multiservice IPTV probe 805.4 QoE management system 855.5 Conclusions 905.6 Acknowledgments 905.7 Bibliography 90Chapter 6 High Speed Multimedia Flow Classification 93Rafael Leira Osuna, Pedro Gomez Nieto, Ivan Gonzalez and Jorge E. Lopez De Vergara6.1 Introduction 936.2 The architecture 956.3 Validation 1106.4 Conclusions 1146.5 Acknowledgments 1156.6 Bibliography 115Chapter 7 User Driven Server Selection Algorithm for CDN Architecture 119Said Hoceini, Hai Anh Tran and Abdelhamid Mellouk7.1 Introduction 1197.2 Multi-armed bandit formalization 1227.3 Server selection schemes 1367.4 Our proposal for QoE-based server selection method 1367.5 Experimental results 1397.6 Acknowledgments 1467.7 Conclusion 1477.8 Bibliography 147Chapter 8 QoE Approaches for Adaptive Transport of Video Streaming Media 151M. Sajid Mushtaq, Brice Augustin and Abdelhamid Mellouk8.1 Introduction 1518.2 Adaptive video transport 1538.3 Microsoft Smooth Streaming 1568.4 Apple HTTP live streaming 1588.5 Adobe HTTP dynamic streaming 1598.6 MPEG-dynamic adaptive streaming over HTTP 1598.7 The goals of adaptive video streaming 1618.8 Quality metrics for video streaming 1628.9 The role of TCP in adaptive video streaming 1638.10 Bibliography 168Chapter 9 QoS and QoE Effects of Packet Losses in Multimedia Video Streaming 171Rene Serral-Gracia, Eva Marin-Tordera, Xavier Masip-Bruin and Marcelo Yannuzzi9.1 Introduction to the overall scenario 1719.2 Related work 1739.3 Multilayer performance metrics 1749.4 QoE multilayer metric and quality assessment mechanism 1789.5 Video streaming use case: peer-to-peer television (P2PTVG) 1809.6 Conclusions and further actions 1899.7 Bibliography 189Chapter 10 A Model for Quality of Experience Estimation Based on Quality of Service Parameter Monitoring for Multimedia Convergent Services (3-Play)  191Pedro De La Cruz Ramos, Raquel Perez Leal, Francisco Gonzalez Vidal and Luis Bellido Triana10.1 Introduction 19110.2 Presentation of the model 19310.3 Application of the model to convergent (3P) services 19610.4 Quality evaluation process 19910.5 Model testing 21810.6 Conclusions and future work 21910.7 Acknowledgments 22010.8 Bibliography 220Chapter 11 Quality of Experience Estimation in Networks 225Frederic Guyard, Martin Varela, Lea Skorin-Kapov, Antonio Cuadra-Sanchez and Pedro J. Sevilla-Ramos11.1 Introduction 22511.2 QuEEN terminology and concepts 22611.3 Modeling the QoE, The ARCU model 22911.4 The QuEEN layered model 23211.5 Applications 23511.6 Conclusions 24011.7 Acknowledgments 24111.8 Bibliography 241Chapter 12 QoE-Based Network Selection in Heterogeneous Environments 245Kandaraj Piamrat, Hyunhee Park, Kamal DEEP Singh and Cesar VIHO12.1 Introduction 24512.2 Network selection in homogeneous environments: a use case in WLAN 24812.3 Related work for network selection in the heterogeneous environment 25112.4 QoE-based network selection in heterogeneous networks 25412.5 Conclusions and discussions 26212.6 Bibliography 263List of Authors 267Index 271