Availability and Capacity Management in the Cloud

An ITSM Narrative Account

Häftad, Engelska, 2014

545 kr

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Beskrivning

In Availability and Capacity Management in the Cloud: An ITSM narrative, Daniel McLean’s fictional IT service management practitioner, Chris, faces the challenge of integrating cloud services into an ITSM structure. Based on the real-life experience of the author and other ITSM practitioners, this book tells the story of a cloud services implementation, exposing potential pitfalls and exploring how to handle issues that come with such projects. The end-of-chapter pointers give useful advice on dealing with the challenges organizations face when considering cloud services.

Produktinformation

Utgivningsdatum:2014-03-20
Mått:140 x 216 x 9 mm
Vikt:300 g
Format:Häftad
Språk:Engelska
Antal sidor:1
Förlag:IT Governance Publishing
ISBN:9781849285506

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Mer om författaren

Daniel McLean is an ITIL® consultant with over 20 years' experience in IT. He has spent the last 10 years designing, implementing and operating processes supporting ITSM. He was also a peer reviewer during development of the OGC ITIL v3 Service Strategy Best Practice.

Innehållsförteckning

1: All Together Now2: One Big Happy Family3: Who Wants to Support this Service?4: The Abandoned Service5: Don't Confuse me with the Details6: Voices in the Night7: When Capacity isn't Enough8: Coffee Talk9: Just Sit There and Take It10: Once More Unto the Breach, My Friend?11: Reprimand by Remote Control12: Success Feels Good13: No Plan Survives Contact with Reality14: Things are Rarely what they Seem