What are the dynamics that shape a primary care team? How can difficult issues be tackled when aiming towards the government's strategies? This book shows how good governance and quality management in general practice can be achieved. It addresses difficult issues, such as power, leadership, interpersonal behavior, confrontation, accountability and handling conflict, and looks at the dynamics of both groups and individuals, and investigates ways of dealing with them. It provides practical solutions, questions to help the reader analyze problems and test their performance, case studies and real examples drawn from the authors' many years experience in diagnostic management consultancy. It is essential reading for all members of the new primary care organizations, especially GPs, practice managers and nurses.
