Chatbots and Human-Centered AI

8th International Workshop, CONVERSATIONS 2024, Thessaloniki, Greece, December 4–5, 2024, Revised Selected Papers

AvAsbjørn Følstad,Symeon Papadopoulos

Häftad, Engelska, 2025

Del 15545 i serien Lecture Notes in Computer Science

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Beskrivning

This book constitutes the refereed proceedings of the 8th International Workshop on Chatbots and Human-Centered AI, CONVERSATIONS 2024, held in Thessaloniki, Greece, during December 4–5, 2024.The 12 full papers and 3 short papers were carefully reviewed and selected from 35 submissions. They were organized in topical sections as follows: Understanding and Designing for Human-AI Interactions; Human-Centred AI in Education and Social Support; Conversational AI for Citizens and Customers.

Produktinformation

Utgivningsdatum:2025-03-29
Mått:155 x 235 x 16 mm
Vikt:423 g
Format:Häftad
Språk:Engelska
Serie:Lecture Notes in Computer Science
Antal sidor:262
Förlag:Springer International Publishing AG
ISBN:9783031880445

Utforska kategorier

Systemvetenskap och AI inom Data och IT
Människa – datorinteraktion inom Data och IT
Databaser inom Data och IT

Innehållsförteckning

.- Understanding and Designing for Human-AI Interactions..- Analyzing Patterns of Conversational Breakdown in Human-Chatbot Customer Service Conversations..- Selecting Empathic Response Headers in Customer Support Conversations with LLM-based Emotion Recognition..- Exploring the Effects of Consistency-based Hallucination Detection for LLM-based QA Chatbots: A Simulation Study..- LadderChat – An LLM-based Conversational Agent for Laddering Interviews..- Can Machine Learning Models Recognise Emotions, Particularly Neutral, Better Than Humans?..- Human-Centred AI in Education and Social Support..- An AI-Powered Learning Companion for Adaptive and Personalized STEM Educatio..- Development and Evaluation of a University Chatbot Using Deep Learning: A RAG-Based Approach..- A Voice-Enabled Intelligent Virtual Agent for People with Memory Impairments: Thematic Analysis of Focus Group Results..- The BookBot Project: Conceptual Design of a Social Robot Facilitating Reading Motivation..- Questions people ask ChatGPT regarding their romantic relationships and what they think about the provided answers: An exploratory study..- Conversational AI for Citizens and Customers..- AI-Driven Dialogue: Leveraging Generative AI in Conversational Agent Voting Advice Applications (CAVAA)..- First Aid for Europe – A Study on the Impact of Digital Voting Assistants on Young Adults During the Elections for the European Parliament in 2024..- An Analysis of Federal and Municipal Chatbots in Germany..- LLM-powered Conversational AI in Customer Service: Users’ Expectations and Anticipated Use..- Feeling Understood by AI: How Empathy Shapes Trust and Influences Patronage Intentions in Conversational AI.