Even this relatively long review cannot capture the scope, depth and excellent quality of Sarangi and Roberts' collection. This volume should be required reading for anyone carrying out research within an ethnomethodological, discourse analytical, pragmatic, or related framework. A detailed and useful subject index [...] complements this volume. Frank Nuessel in: Language Problems and Language Planning 2001

• Frontmatter -- Contents -- Introduction -- The dynamics of interactional and institutional orders in work-related settings -- Section 1: Medical practices and health care delivery -- Introduction: Discursive hybridity in medical work -- Medical discourse evidentiality and the construction of professional responsibility -- Appropriation of voice and presentation of self as a fellow physician: Aspects of a discourse of apprenticeship in medicine -- Local identities and institutional practices: Constructing the record of professional collaboration -- The interaction of cognitive and cultural models in health care delivery -- Section 2: Mediation, management and social care -- Introduction: Negotiating and legitimating roles and identities -- Reconfirming normality: The constitution of reassurance in talks between midwives and expectant mothers -- Professional neutralism in family mediation -- The legitimation of the client and the profession: Identities and roles in social work discourse -- Industrial instability and the discourse of enterprise bargaining -- Constructing professional identity: "Doing power" in policy units -- Section 3: Methodological debates -- Introduction: Revisiting different analytic frameworks -- Warriors or collaborators: Reworking methodological controversies in the study of institutional interaction -- "Text" and "con-text": Talk bias in studies of health care work -- On interactional sociolinguistic method -- Hybridity in gatekeeping discourse: Issues of practical relevance for the researcher -- Backmatter