Özer Yılmaz works as an academician in Bandirma Onyedi Eylul University, ManagementInformation Systems Department. He has studies on marketing management,consumer behaviour, service marketing and marketing research. He instructs internationalmarketing, consumer behaviour, marketing research lessons both in graduateand undergraduate degree.Çag˘atay Bas¸arır works as an academician in Bandirma Onyedi Eylul University, InternationalTrade and Logistics Department. He has studies on financial markets, stockexchange markets, commodity markets and precious metals in the field of time seriesanalyses, multi criteria decision analysis and performance measurement. He instructsfinancial management, financial analysis, financial markets, international financeand portfolio management lessons both in graduate and undergraduate degree.

• List of Contributors Arzu Alvan1 Service Sector Within the Scope of Industry 4.0 İlksun Didem Ülbeği2 Emotional Labor in the Workplace: A Meta- Analysis Study Müjde Aksoy and Erdoğan Koç3 Customer Participation, Service Orientation and the Role Ambiguity of Service Providers Nalan Gelirli4 Analysis of in Air Transportation Sector the Passengers’ Movements and Inflation Interaction with Wavelet Coherence Method F. Gül Aygen İspahi5 Digital Transformation and the Impact of Artificial Intelligence on the Hospitality Industry Arzu Atan, Hale Ozgit and Fatos Silman6 Women Managers’ Perceptions of Organizational Citizenship Behaviors in The North Cyprus Hospitality Industry İlksun Didem Ülbeği7 Turkish Validation of the Happiness at Work Scale Halis Demir and Gizem Demir8 Strategic Human Resources Management: Is Engagement the Promised Land For HRM? Sercan Hatipoğlu9 An Evaluation of Factors Influencing Mobile Banking Adoption within the Framework of the Technology Acceptance Model 8 ContentsSibel Kahraman Ak10 Investigation of Environmental and Social Performance of Integrated Reports in the Turkish Banking Sector Şükrü Umarbeyli and Arzu Alvan11 Interaction Analysis between USD and Non- Performing Loans:A Wavelet Analysis Yasemin Başarır and Didem Öztürk Günar12 Regional Development in the European Union and the Impact of the Service Sector on Regional Policy and Regional Development Elif Koç13 The Impact of Climate Change and EU Green Deal on Port Competitiveness List of Figures List of Tables

Özer Yılmaz works as an academician in Bandirma Onyedi Eylul University, ManagementInformation Systems Department. He has studies on marketing management,consumer behaviour, service marketing and marketing research. He instructs internationalmarketing, consumer behaviour, marketing research lessons both in graduateand undergraduate degree.Çag˘atay Bas¸arır works as an academician in Bandirma Onyedi Eylul University, InternationalTrade and Logistics Department. He has studies on financial markets, stockexchange markets, commodity markets and precious metals in the field of time seriesanalyses, multi criteria decision analysis and performance measurement. He instructsfinancial management, financial analysis, financial markets, international financeand portfolio management lessons both in graduate and undergraduate degree.

• List of Contributors Arzu Alvan1 Service Sector Within the Scope of Industry 4.0 İlksun Didem Ülbeği2 Emotional Labor in the Workplace: A Meta- Analysis Study Müjde Aksoy and Erdoğan Koç3 Customer Participation, Service Orientation and the Role Ambiguity of Service Providers Nalan Gelirli4 Analysis of in Air Transportation Sector the Passengers’ Movements and Inflation Interaction with Wavelet Coherence Method F. Gül Aygen İspahi5 Digital Transformation and the Impact of Artificial Intelligence on the Hospitality Industry Arzu Atan, Hale Ozgit and Fatos Silman6 Women Managers’ Perceptions of Organizational Citizenship Behaviors in The North Cyprus Hospitality Industry İlksun Didem Ülbeği7 Turkish Validation of the Happiness at Work Scale Halis Demir and Gizem Demir8 Strategic Human Resources Management: Is Engagement the Promised Land For HRM? Sercan Hatipoğlu9 An Evaluation of Factors Influencing Mobile Banking Adoption within the Framework of the Technology Acceptance Model 8 ContentsSibel Kahraman Ak10 Investigation of Environmental and Social Performance of Integrated Reports in the Turkish Banking Sector Şükrü Umarbeyli and Arzu Alvan11 Interaction Analysis between USD and Non- Performing Loans:A Wavelet Analysis Yasemin Başarır and Didem Öztürk Günar12 Regional Development in the European Union and the Impact of the Service Sector on Regional Policy and Regional Development Elif Koç13 The Impact of Climate Change and EU Green Deal on Port Competitiveness List of Figures List of Tables

Özer Yılmaz works as an academician in Bandirma Onyedi Eylul University, ManagementInformation Systems Department. He has studies on marketing management,consumer behaviour, service marketing and marketing research. He instructs internationalmarketing, consumer behaviour, marketing research lessons both in graduateand undergraduate degree.Çag˘atay Bas¸arır works as an academician in Bandirma Onyedi Eylul University, InternationalTrade and Logistics Department. He has studies on financial markets, stockexchange markets, commodity markets and precious metals in the field of time seriesanalyses, multi criteria decision analysis and performance measurement. He instructsfinancial management, financial analysis, financial markets, international financeand portfolio management lessons both in graduate and undergraduate degree.

• List of Contributors Arzu Alvan1 Service Sector Within the Scope of Industry 4.0 İlksun Didem Ülbeği2 Emotional Labor in the Workplace: A Meta- Analysis Study Müjde Aksoy and Erdoğan Koç3 Customer Participation, Service Orientation and the Role Ambiguity of Service Providers Nalan Gelirli4 Analysis of in Air Transportation Sector the Passengers’ Movements and Inflation Interaction with Wavelet Coherence Method F. Gül Aygen İspahi5 Digital Transformation and the Impact of Artificial Intelligence on the Hospitality Industry Arzu Atan, Hale Ozgit and Fatos Silman6 Women Managers’ Perceptions of Organizational Citizenship Behaviors in The North Cyprus Hospitality Industry İlksun Didem Ülbeği7 Turkish Validation of the Happiness at Work Scale Halis Demir and Gizem Demir8 Strategic Human Resources Management: Is Engagement the Promised Land For HRM? Sercan Hatipoğlu9 An Evaluation of Factors Influencing Mobile Banking Adoption within the Framework of the Technology Acceptance Model 8 ContentsSibel Kahraman Ak10 Investigation of Environmental and Social Performance of Integrated Reports in the Turkish Banking Sector Şükrü Umarbeyli and Arzu Alvan11 Interaction Analysis between USD and Non- Performing Loans:A Wavelet Analysis Yasemin Başarır and Didem Öztürk Günar12 Regional Development in the European Union and the Impact of the Service Sector on Regional Policy and Regional Development Elif Koç13 The Impact of Climate Change and EU Green Deal on Port Competitiveness List of Figures List of Tables