Business Process Reengineering and the important Role of Change Management

Intermediate Examination Paper from the year 2005 in the subject Business economics - Business Management, Corporate Governance, University of Cooperative Education, language: English, abstract: In today's business world - no matter which market we are in - several key words keep reoccurring, which managers and Chief Executive Officers like to use to explain the reorganization of structures and processes of their companies. "e;Total Quality Management"e;, "e;Business Reengineering"e;, "e;Six Sigma"e;, "e;Quality Function Development"e; and "e;ISO Standards"e; are just a few that could be mentioned. All their concepts have one thing in common which is the strive to remain profitable in a business world of faster changing, hard to forecast markets and growing customer expectations. This co-op report will discuss the meaning and implementation of Business Process Reengineering with the example of Lufthansa Cargo AG along with the importance of Change Management as an enabler.