Call centre offshoring to India

Essay from the year 2006 in the subject Leadership and Human Resources - Miscellaneous, grade: A, University of Bradford, course: MBA, language: English, abstract: This paper provides a critical review of Taylor, P., Bain, P. (2005). '"e;India calling to the far away towns"e;: the call centre labour process and globalization', Work, employment and society, Vol. 19, No. 2, pp. 261-282.