Performance Measurement with the Balanced Scorecard

Stefano Biazzo, Professor of Innovation management and Business Administration at the Faculty of Engineering of the University of Padua, Italy. He has been a researcher, consultant and educator for over 15 years in the field of organisational development of small and medium-sized enterprises. Patrizia Garengo is a Research Fellow at the Department of Industrial Innovation and Management of University of Padua. She holds a degree in Business Economics from Ca' Foscari University in Venice and a PhD in Industrial Engineering from the University of Padua. For over 10 year, she carried our research and advice in the field of performance management in SMEs. To date Patrizia has published over 50 papers in international journals and conferences on performance measurement.

• Measuring business performances The Balanced Scorecard model.-   The Balanced Scorecard for SMEs: a circular approach.-  Corporate strategy and the Balanced Scorecard.-   Models for measuring performances.-  Empirical evidence: implementing the BSC in SMEs.