From Total Quality Control to Lean Six Sigma

Evolution of the Most Important Management Systems for the Excellence

AvAndrea Chiarini

Häftad, Engelska, 2012

Del i serien SpringerBriefs in Business

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Beskrivning

The main purpose of this paper is to compare and discuss the evolution of six important management systems: Japanese Total Quality Control (JTQC), Total Quality Management (TQM), Deming’s System of Profound Knowledge, Business Process Reengineering (BPR), Lean Thinking and Six Sigma. Indeed the contribution of this work lies in the concurrent analysis and classification, by the means of a literature review, of the results and critical implementation factors of the six systems. Deming’s Plan-Do-Check-Act (PDCA) has been used to classify the findings from the literature review.

Produktinformation

Utgivningsdatum:2012-05-11
Mått:155 x 235 x 5 mm
Vikt:119 g
Format:Häftad
Språk:Engelska
Serie:SpringerBriefs in Business
Antal sidor:59
Upplaga:2012
Förlag:Springer Verlag
ISBN:9788847026575

Utforska kategorier

Projektledning inom Ekonomi och Ledarskap

Mer om författaren

Andrea Chiarini is Managing Director at Chiarini & Associates, a European consulting firm specialized in Lean Six Sigma and Visiting Professor at University of Ferrara, Italy.He earned a PhD and a Master of Arts from Sheffield Hallam University, UK. He also earned a Master Degree in Electronic Engineering and a Diploma in Business Administration from Bologna University, Italy.He is a Senior Member of American Society for Quality.

Innehållsförteckning

1 Introduction.- 2 A historical path of the systems.- 3 Literature review concerning the comparison of the systems.- 4 Research methodology.- 5 Japanese Total Quality Control.- 6 Total Quality Management.- 7 Deming’s System of Profound Knowledge.- 8 Business Process Reengineering.- 9 Lean Thinking.- 10 Six Sigma.- 11 Discussion and comparison about the common characteristics of the systems.- 12 Lessons learned from the comparison and discussion.- 13 Conclusions.- 14 Agenda for future research.