Quality management : an introduction

Quality Management. An Introduction is a multi-purpose book designed for both university students and practitioners. In the book, the authors elaborate on the fundamental principles of quality management by connecting it to relevant practices and methods.

Why is this book important? Change and improvements, productivity, and focus on customers and other stakeholders are at the top of management agendas. Quality management is about managing change and improvements as well as reaching goals, whatever they may be, as efficiently as possible, and making effective efforts to do so.

Scientific methods are the bases for quality management. Furthermore, quality management is a discipline that goes beyond science into the realms of philosophy. It assumes that the changes you seek are improvements, encouraging the idea that the best route is one that leads to improvements not only for yourself but also for other stakeholders.

The book focuses on three fundamental themes in quality management: Customer and stakeholder focus, Models and methods for continuous improvements, and Teamwork and organisational aspects of quality management. The book is designed to be supplemented and supported by other in-depth practitioner texts and research articles in various courses in quality management.