Measurement of Facilities Management Performance in Ghana's Public Hospitals

Daniel Amos is Lecturer at the Department of Estate Management, Faculty of Built and Natural Environment at the Kumasi Technical University, Kumasi, Ghana.  Amos holds a Ph.D. degree in Facilities Management from the University of Malaya. His research interest is in facilities management performance measurement, outsourcing and real estate investment appraisal. His recent publications are featured in Building Research and Information, Facilities, Engineering Construction and Architectural Management and Property Management.Au-Yong Cheong Peng is Senior Lecturer in the Department of Building Surveying, Faculty of Built Environment, University of Malaya. He holds a Ph.D. degree in Facilities Management from the Faculty of Built Environment, University of Malaya. His research interest is in facilities management and building maintenance. He has published several articles in reputable journals. For instance, his recent publications include “Optimising maintenance cost by prioritising maintenance of facilities services in residential buildings” in Engineering, Construction and Architectural Management; “Maintenance priority in high-rise housings: practitioners' perspective versus actual practice” in Journal of Engineering Research; “Optimal inspection frequency to mitigate the risk of building system failure” in Structural Engineering and Mechanics; “Influences of key stakeholders’ involvement in maintenance management” in Property Management; “Competency and commitment of facilities managers: keys to safeguard maintenance performance” in Malaysian Construction Research Journal; and “Enhancing building maintenance cost performance with proper management of spare parts” in Journal of Quality in Maintenance Engineering. Other full-text articles can be viewed. Meanwhile, he has been Reviewer for several renowned journals such as Building Research and Information; Habitat International; Building and Environment; Construction Management andEconomics; Engineering, Construction and Architectural Management; Journal of Engineering Research; Built Environment Project and Asset Management; Facilities; Journal of Building Engineering Currently, he is the editorial board member of Journal of Surveying, Construction and Property (JSCP).Zairul Nisham Musa is Senior Lecturer at the Department of Estate Management, University of Malaya. He completed his Ph.D. in the area of facilities management related to the management of shopping centres. His main research interest is on facilities management, property management and maintenance management. Another research interest that he is involved in such housing affordability, community well-being, housing’s income index and real estate auction. Outside of academia, he has been appointed by MQA as an evaluation panel and responsibilities to evaluate real estate programme in other institutions.  He has also been appointed as a UM’s internal auditor. He currently serves as an editorial member of International Journal of Property Sciences. He teaches Building Technology, Fundamentals of Real Estate Valuation, Maintenance Management, Facilities Management and Research Methodology. He is a co-writer and currently published book titled Auctioneer As a Profession to Dispose Real Estate in Malaysia.

• Introduction.- The concept of Facilities Management.- Performance Measurement Literature Review.- Research Methodology.- Findings and Discussions.- Conculsions.