Bokus
Chris Day - MSP to MVP, Inbunden

Inbunden, Engelska, 2026

MSP to MVP

Building Unbreakable Partnerships in the Customer Success Era

Av Chris Day

357 kr

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Beskrivning
The Framework That Transforms MSPs Into Indispensable Partners Technology service providers know how to keep systems running. But technical excellence alone no longer guarantees client loyalty or sustainable growth. When every provider offers similar tools and response times, clients default to price comparisons. The result is a race-to-the-bottom pricing dynamic that threatens profitability and limits potential. MSP to MVP provides the missing methodology. Author Chris Day draws on more than twenty years of experience building and scaling technology service businesses to introduce the Six Disciplines of Customer Success, a practical operating system for managing and growing long-term client relationships. Inside, you will learn how to: Understand what clients need at different stages of their business journey Measure relationship health before small issues become big problems Deliver value that resonates with business leaders Build repeatable processes that drive retention and growth Whether you lead a growing service business or manage client relationships daily, this book equips you with actionable insights to build unbreakable partnerships and achieve sustainable growth.
Produktinformation
  • Utgivningsdatum: 2026-11-23
  • Mått: 152 x 229 x 28 mm
  • Vikt: 454 g
  • Format: Inbunden
  • Språk: Engelska
  • Antal sidor: 248
  • Förlag: Advantage Media Group
  • ISBN: 9798887508177
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Mer om författaren

CHRIS DAY is Founder and CEO of ScalePad, a global platform serving more than 12,000 Managed Service Providers. He is also Founder and Chairman of Top Down Ventures, backing early-stage SaaS founders in the MSP space. Day previously founded Fully Managed, which became Canada's largest MSP before its acquisition by TELUS, and IT Glue, the documentation platform now part of Kaseya. With more than twenty years in the MSP industry and over $3 billion in enterprise value created, he combines deep operational experience with investment expertise to help IT service providers build stronger, more valuable businesses. He resides in Scottsdale, Arizona.

Recensioner i media

“For anyone running an MSP business, this book should be your Holy Grail.” —Reader’s Favorite“An essential roadmap that will empower any MSP ready to stop being a line item and start doing work that really matters.” —The Book Commentary“This strategy guide lays out a detailed blueprint to help MSP businesses do more for their clients while developing lasting partnerships along the way.” —IndieReader“From step-by-step guides to measured progression markers to detailed breakdowns of customer success roles…Day successfully clarifies how to earn customer loyalty.” —PW Booklife“An insightful business guide, MSP to MVP suggests means of harnessing customer success as an effective operating discipline.” —Foreword Clarion“An actionable, human-centered blueprint for tech providers seeking client success.” —Kirkus Indie“For MSP leaders who are tired of competing on price and ready to compete on relationship, this book is both the argument and the operating manual they have been waiting for.” —The Book Revue

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