Inbunden, Engelska, 2008
261 kr
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Harry Katzan Jr – författare
Visar alla böcker från författaren Harry Katzan Jr. Handla med fri frakt och snabb leverans.
166 produkter
166 produkter
- Inbunden, Engelska, 2008
212 kr
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- Häftad, Engelska, 2008
179 kr
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- Häftad, Engelska, 2008
129 kr
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- Häftad, Engelska, 2008
237 kr
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- Häftad, Engelska, 2010
219 kr
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- Inbunden, Engelska, 2010
327 kr
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- Häftad, Engelska, 2017
206 kr
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- Inbunden, Engelska, 2017
294 kr
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- Häftad, Engelska, 2017
206 kr
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- E-bokEngelska, 2017
54 kr
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A service is a client/provider interaction that creates and captures value for both participants. We use service in several aspects of our lives, including business, government, education, health care, and religion. But what exactly are the best practices, principles, and theories of service?The actual study of service science is a relatively new field, but it is one that can open the door to a better understanding of this essential part of our lives. In this invaluable guide, Harry Katzan Jr., director of the Service Institute of Hilton Head, offers a concise, readable examination of how managers can use information about services to construct a better customer environment.Harry Katzan Jr. believes that the characteristics of a service process determine its efficacy in solving real-world problems. He disseminates these characteristics and provides a clearer view to help managers pinpoint the exact issues they need to tackle. Informative chapters include the following: Service Concepts Service Systems Information Services Service Management Service BusinessWith a comprehensive bibliography, detailed footnotes, and a highly engaging writing style, Introduction to Service is perfect for the professional and the layman alike. Discover how you can put information about services to work for you! - Inbunden, Engelska, 2017
320 kr
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- Häftad, Engelska, 2018
206 kr
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- Inbunden, Engelska, 2018
320 kr
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- Häftad, Engelska, 2019
160 kr
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- Inbunden, Engelska, 2019
265 kr
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- Häftad, Engelska, 2019
173 kr
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- Inbunden, Engelska, 2019
262 kr
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- Häftad, Engelska, 2019
173 kr
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- Inbunden, Engelska, 2019
304 kr
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- Inbunden, Engelska, 2020
265 kr
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- Häftad, Engelska, 2020
160 kr
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- E-bokEngelska, 2020
59 kr
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A Case of Espionage is a work of fiction and should be interpreted as nothing more than entertainment. The characters, places, events, and incidents are a result of the author's imagination. Any resemblance to actual events and things is purely coincidental. The London City Airport actually exists, as does the Kimpton Fitzroy Hotel on Russell Square in London, that is used as a point of rendezvous and a safe house. The zum Storchen Hotel, the James Joyce pub, and the Zeughauskeller restaurant are exceptions. They are a grand representation of excellent Swiss culture. There are too many character names to mention that each one does not represent an actual person. The most readily seen character names in the book are William Ashford, Dalton Small, John Walliser, Matt Miller, Les Miller, Pat McGinty, and Alton Fuller. There are others in the text. Coincidentally, persons with those names may exist somewhere in the world, but the author is not aware of them. Finally, the name Ashford College does not exist nor does its characterization. It is possible that an element of espionage, such as described herein, actually did take place in the real world, but the author does not know about it. The author would like to acknowledge the assistance of his wife Margaret in the preparation of the manuscript, and their daughter Kathy for her loyal support and some excellent ideas. You guys are the best! - E-bokEngelska, 2020
60 kr
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This is a timely book exemplifying how a distinguished Professor and a decorated military General can combine their skills and knowledge to entail the solution to international problems. They are motivated by doing good for humanity rather than monetary reward. The plot delineates a series of adventures wherein the protagonists apply their skills starting with the thwarting of an attempt to assassinate the President of the United States to a noble dinner for the Queen of England, while identifying the ongoing danger of international terrorism. The book is an ongoing example of the worthwhile adventures of Matt and the General. - Häftad, Engelska, 2020
230 kr
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- Inbunden, Engelska, 2020
328 kr
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- Häftad, Engelska, 2020
198 kr
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- E-bokEngelska, 2020
60 kr
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Virus is a work of fiction and should be regarded as entertainment and no more. This book uses history but is not history, as the persons, places, events, and relationships are all elements of the author's imagination. Any resemblance to actual persons, places, or events is strictly coincidental. The names of aircraft and their characteristics are standard knowledge, as are the buildings in London. The names of royalty are all made up. This book was written during the pandemic and many of the events may have actually happened, but the author has no knowledge of them. The Buckingham Palace is an impressive facility and it may or may not have guest rooms and conference facilities. England is a historic country and the notion of a Royal Monarchy is definitely something to be enjoyed. The book continues with the author s tradition of no violence, no sex, and no bad language. Thanks to my wife Margaret for help and inspiration. - Inbunden, Engelska, 2020
328 kr
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- Häftad, Engelska, 2020
199 kr
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