Katrina MacDermid – författare

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2 produkter

1. 

   Human-centred design for IT service management

   Av Katrina MacDermid

   E-bok, 2022

   735 kr

   Lägg i varukorg

   Human-centred design presents a practical approach to use human-centred design concepts to help create, deliver and support IT services. Full of examples, illustrations, stories, definitions and experiences, the author shows the importance of user-experience and presents a double-diamond model as a …

2. 

   Humanising IT: Human-centred design for IT service management

   Av Katrina Macdermid

   Häftad, 2023

   825 kr

   Tillfälligt slut

   Humanising IT™ applies human-centred design principles to the world ofIT service management.MORE INFORMATIONHuman-centred design is about empathising with the user-experience,whereas IT service management provides processes and technology tosupport users. And here lies the disconnect.This is where …