May Tam – författare
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2 produkter
On the Front Line
Organization of Work in the Information Economy
Av Stephen J. Frenkel, Marek Korczynski m. fl.
Inbunden, 1999
1655 kr
Lägg i varukorg
The importance of customer service is widely emphasized in business today. This book offers the first comprehensive analysis of the organization and dynamics of front-line work. The volume is based on a four-year study of over a thousand employees and eight leading companies in the United States, …
On the Front Line
Organization of Work in the Information Economy
Av Stephen J. Frenkel, Marek Korczynski m. fl.
Häftad, 1999
589 kr
Lägg i varukorg
The importance of customer service is widely emphasized in business today. This book offers the first comprehensive analysis of the organization and dynamics of front-line work. The volume is based on a four-year study of over a thousand employees and eight leading companies in the United States, …
