Productivity Press – förlag

The answer is root cause analysis, a process that allows you to find the cause of single events/problems in the workplace. The Root Cause Analysis Handbook presents a walkthrough example that illustrates the method and shows how to implement it.Because poor initial problem definition can (and often does) undermine the problem-solving process, Ammerman places special emphasis on this area to build a solid foundation for effective analysis. He also provides guidance on preparing the final report.The need for clear documentation on dealing with problems makes this book especially valuable for quality managers, engineers, safety managers, and teams implementing the ISO or QS standards. Written in a simple, user-friendly style, you will grasp the core concepts quickly and begin applying them to your work.

Continuous generation and implementation of ideas is critical to creating an environment that helps foster the development of improvement techniques. The Basics of Idea Generation provides a cost-effective method that can help inspire employees to consistently identify and implement new ideas, using a proven five-step process. The process starts by creating an opportunity statement. From there the method then has one collect raw materials, before holding an idea workout, and then evaluating the idea. Implementation is the final step. The author also explains the 20 tools that help complete each step, along with solutions to overcoming the barriers to creativity.

The benefits include: cost reduction; increased productivity; improved safety; higher morale; and the ability to meet the changing expectations of your customers.Step-by-step, the authors guide you through the creation and implementation of a process master. You will learn:Identify and gain control of your organization's key processes.Get the right people involved.Establish boundaries and measures.Use the process master to support ISO and HACCP complianceProcess Mastering contains two fully completed sample Process Masters as well as numerous improvement examples. An appendix provides blank Process Master forms and shows you how to use a Deployment Flow Chart.

The first part of The Basics of Benchmarking provides a guide to the language of benchmarking and answers some commonly asked questions. The second part of the book walks through the three phases of the benchmarking process -- Analysis, Discovery, and Implementation -- and provides charts and checklists on what questions should be answered a

As the latest addition to "The Basics" Series, The Basics of Quality Auditing provides an inexpensive and easy-to-follow WHO, WHAT, WHERE, WHEN, WHY and HOW format that is perfect for training. It discusses the four main questions all audits should answer: Is there a procedure? Is the procedure being followed? Does the procedure meet the needs of the system? and What must be changed or improved to increase the output quality? After explaining the audit process, the book illustrates how audit programs are currently being used and how they have evolved beyond the standard uses of policing actions or procuring information about a supplier to becoming a continuous improvement tool. The appendix provides sample audit forms and checklists that auditors can model.