Ken Blanchard, chief spiritual officer of The Ken Blanchard Companies, has had an amazing impact on the management of millions of people. Honored as one of Amazon’s 25 best-selling authors, his blockbuster books include The One Minute Manager; Leadership and the One Minute Manager; Raving Fans; Gung Ho!; and Leading at a Higher Level. Garry Ridge is President/CEO of WD-40. He teaches leadership, talent management, and succession planning at the University of San Diego's Executive Leadership program, and was named Director of the Year for Enhancement of Economic Value by the Corporate Directors Forum. Colleen Barrett is President Emeritus of Southwest Airlines. As President, she oversaw management, Leadership, and budgeting for Marketing, Communications, People, Customer Relations, Employee Relations, Reservations, Security, and the Executive Office.

• Helping People Win at Work: A Business Philosophy Called “Don’t Mark My Paper, Help Me Get an A”IntroductionONE    Don’t Mark My Paper, Help Me Get an ATWO    Building the Right CultureTHREE    My Leadership Point of ViewFOUR    The Simple Truths About Helping PeopleWin at WorkSimple Truth 1    Performing Well: What Makes People Feel Good About ThemselvesSimple Truth 2    To Help People Perform Well, an Effective Performance Management System Must Be EstablishedSimple Truth 3    It All Starts with Performance PlanningSimple Truth 4    The Biggest Impact on Performance Comes from Day-to-Day CoachingSimple Truth 5    Trust Is Key to Effective CoachingSimple Truth 6    The Ultimate Coaching Tool: Accentuating the PositiveSimple Truth 7    Redirection Helps Get Performance Back on TrackSimple Truth 8    Deliver Reprimands with Caring CandorSimple Truth 9    Performance Reviews Should Be About Retaking the Final ExamSimple Truth 10    Developing and Sharing Your Leadership Point of View Is a Powerful Communication Tool for Your PeopleSimple Truth 11    Servant Leadership Is the Only Way to GoSimple Truth 12    Celebrate SuccessesEpilogue 155APPENDIX A    The WD-40 Company Goal Review Form 159About the AuthorsServices AvailableIndex  LEADING AT A HIGHER LEVEL: Revised and Expanded Edition: Blanchard on Leadership and Creating High Performing OrganizationsIntroduction: Leading at a Higher Level by Ken BlanchardSECTION I: SET YOUR SIGHTS ON THE RIGHT TARGET AND VISION CHAPTER 1 IS YOUR ORGANIZATION HIGH PERFORMING?CHAPTER 2 THE POWER OF VISIONSECTION II: TREAT YOUR CUSTOMERS RIGHTCHAPTER 3 SERVING CUSTOMERS AT A HIGHER LEVELSECTION III: TREAT YOUR PEOPLE RIGHT CHAPTER 4 EMPOWERMENT IS THE KEY CHAPTER 5 SITUATIONAL LEADERSHIP II: THE INTEGRATING CONCEPT CHAPTER 6 SELF LEADERSHIP: THE POWER BEHIND EMPOWERMENT CHAPTER 7 PARTNERING FOR PERFORMANCE CHAPTER 8 ESSENTIAL SKILLS FOR PARTNERING FOR PERFORMANCE: THE ONEMINUTE MANAGERCHAPTER 9 COACHING: A KEY COMPETENCY FOR LEADERSHIP DEVELOPMENTCHAPTER 10 SITUATIONAL TEAM LEADERSHIP CHAPTER 11 ORGANIZATIONAL LEADERSHIP CHAPTER 12 STRATEGIES FOR LEADING A CHANGE CHAPTER 13 MANAGING A SUCCESSFUL CULTURE TRANSFORMATION SECTION IV: HAVE THE RIGHT KIND OF LEADERSHIP CHAPTER 14 SERVANT LEADERSHIP CHAPTER 15 DETERMINING YOUR LEADERSHIP POINT OF VIEW ENDNOTES ACKNOWLEDGMENTS ABOUT THE AUTHORS SERVICES AVAILABLE INDEX  Lead with LUV: A Diff erent Way to Create Real SuccessForeword What Is Leadership?Celebrating SuccessesHaving MentorsServant Leadership is Love in ActionUnderstanding Servant LeadershipThe Triple Bottom LineEmployer of ChoiceProvider of ChoiceInvestment of ChoiceMaking Unions Your Business PartnersCitizen of ChoiceA Compelling VisionA Significant PurposeA Picture of the FutureClear ValuesWhat Makes Servant Leadership Work?Defining LoveMaintaining a Strong CultureDifferences Between Self-Serving and Servant LeadersFinal WordsEpilogueEndnotesLUV NotesAbout the Leading at a Higher Level SeriesAbout the Authors

Ken Blanchard, chief spiritual officer of The Ken Blanchard Companies, has had an amazing impact on the management of millions of people. Honored as one of Amazon’s 25 best-selling authors, his blockbuster books include The One Minute Manager; Leadership and the One Minute Manager; Raving Fans; Gung Ho!; and Leading at a Higher Level. Garry Ridge is President/CEO of WD-40. He teaches leadership, talent management, and succession planning at the University of San Diego's Executive Leadership program, and was named Director of the Year for Enhancement of Economic Value by the Corporate Directors Forum. Colleen Barrett is President Emeritus of Southwest Airlines. As President, she oversaw management, Leadership, and budgeting for Marketing, Communications, People, Customer Relations, Employee Relations, Reservations, Security, and the Executive Office.

• Helping People Win at Work: A Business Philosophy Called “Don’t Mark My Paper, Help Me Get an A”IntroductionONE    Don’t Mark My Paper, Help Me Get an ATWO    Building the Right CultureTHREE    My Leadership Point of ViewFOUR    The Simple Truths About Helping PeopleWin at WorkSimple Truth 1    Performing Well: What Makes People Feel Good About ThemselvesSimple Truth 2    To Help People Perform Well, an Effective Performance Management System Must Be EstablishedSimple Truth 3    It All Starts with Performance PlanningSimple Truth 4    The Biggest Impact on Performance Comes from Day-to-Day CoachingSimple Truth 5    Trust Is Key to Effective CoachingSimple Truth 6    The Ultimate Coaching Tool: Accentuating the PositiveSimple Truth 7    Redirection Helps Get Performance Back on TrackSimple Truth 8    Deliver Reprimands with Caring CandorSimple Truth 9    Performance Reviews Should Be About Retaking the Final ExamSimple Truth 10    Developing and Sharing Your Leadership Point of View Is a Powerful Communication Tool for Your PeopleSimple Truth 11    Servant Leadership Is the Only Way to GoSimple Truth 12    Celebrate SuccessesEpilogue 155APPENDIX A    The WD-40 Company Goal Review Form 159About the AuthorsServices AvailableIndex  LEADING AT A HIGHER LEVEL: Revised and Expanded Edition: Blanchard on Leadership and Creating High Performing OrganizationsIntroduction: Leading at a Higher Level by Ken BlanchardSECTION I: SET YOUR SIGHTS ON THE RIGHT TARGET AND VISION CHAPTER 1 IS YOUR ORGANIZATION HIGH PERFORMING?CHAPTER 2 THE POWER OF VISIONSECTION II: TREAT YOUR CUSTOMERS RIGHTCHAPTER 3 SERVING CUSTOMERS AT A HIGHER LEVELSECTION III: TREAT YOUR PEOPLE RIGHT CHAPTER 4 EMPOWERMENT IS THE KEY CHAPTER 5 SITUATIONAL LEADERSHIP II: THE INTEGRATING CONCEPT CHAPTER 6 SELF LEADERSHIP: THE POWER BEHIND EMPOWERMENT CHAPTER 7 PARTNERING FOR PERFORMANCE CHAPTER 8 ESSENTIAL SKILLS FOR PARTNERING FOR PERFORMANCE: THE ONEMINUTE MANAGERCHAPTER 9 COACHING: A KEY COMPETENCY FOR LEADERSHIP DEVELOPMENTCHAPTER 10 SITUATIONAL TEAM LEADERSHIP CHAPTER 11 ORGANIZATIONAL LEADERSHIP CHAPTER 12 STRATEGIES FOR LEADING A CHANGE CHAPTER 13 MANAGING A SUCCESSFUL CULTURE TRANSFORMATION SECTION IV: HAVE THE RIGHT KIND OF LEADERSHIP CHAPTER 14 SERVANT LEADERSHIP CHAPTER 15 DETERMINING YOUR LEADERSHIP POINT OF VIEW ENDNOTES ACKNOWLEDGMENTS ABOUT THE AUTHORS SERVICES AVAILABLE INDEX  Lead with LUV: A Diff erent Way to Create Real SuccessForeword What Is Leadership?Celebrating SuccessesHaving MentorsServant Leadership is Love in ActionUnderstanding Servant LeadershipThe Triple Bottom LineEmployer of ChoiceProvider of ChoiceInvestment of ChoiceMaking Unions Your Business PartnersCitizen of ChoiceA Compelling VisionA Significant PurposeA Picture of the FutureClear ValuesWhat Makes Servant Leadership Work?Defining LoveMaintaining a Strong CultureDifferences Between Self-Serving and Servant LeadersFinal WordsEpilogueEndnotesLUV NotesAbout the Leading at a Higher Level SeriesAbout the Authors