Set Yourself Up for Success (Collection)

<> Ken Blanchard has had an extraordinary impact on the day-to-day management of millions of people and companies. He is the coauthor of several bestselling books, including the blockbuster international bestseller The One Minute Manager and the giant business bestsellers Leadership and the One Minute Manager, Raving Fans, and Gung Ho! His books have combined sales of more than 18 million copies in more than twenty-five languages. In 2005, Ken was inducted into Amazon’s Hall of Fame as one of the top twenty-five bestselling authors of all time.  Ken is the chief spiritual officer of The Ken Blanchard Companies, an international management training and consulting firm. He is also cofounder of Lead Like Jesus Ministries, a nonprofit organization dedicated to inspiring and equipping people to be Servant Leaders in the marketplace.  Colleen Barrett is currently President Emeritus of Southwest Airlines Co., a high-frequency, low-fare, point-to-point airline that prides itself on its excellent Customer Service qualities. Prior to stepping down as the Company’s President on July 15, 2008, Colleen oversaw management, Leadership, and budget responsibilities for the following areas/ groups: Marketing, Corporate Communications, People (Human Resources), Customer Relations & Rapid Rewards, Labor & Employee Relations, Reservations, Corporate Security, Culture activities, and the Executive Office. She was also a member of the Company’s Executive Planning Committee, and she chaired numerous special teams, task forces, and committees relating to internal and external Southwest Customers. Colleen served as a member of the Board of Directors from 2001 to May 2008 and as Corporate Secretary from March 1978 to May 2008. She was Vice President Administration from 1986 to 1990; Executive Vice President Customers from 1990 to 2001; and President from 2001 to July 2008.  Before joining Southwest in 1978, Colleen worked for several years as Executive Assistant to Herb Kelleher (Southwest’s former Executive Chairman) at his law firm. She serves on the Ken Blanchard College of Business Board of Trustees at Grand Canyon University, the Becker College Board of Trustees, and the JC Penney Co. Board of Directors. She is active in numerous civic and charitable organizations in Dallas, Texas.  Garry Ridge is president and chief executive officer of WD-40 Company, headquartered in San Diego, California. WD-40 Company is the maker of the ever-popular WD-40, as well as other household cleaning products. Garry has been with WD-40 since 1987 in various management positions, including executive vice president and chief operating officer and vice president of international. He has worked directly with WD-40 in 50 countries.  A native of Australia, Garry has served as national vice president of the Australian Marketing Institute and the Australian Automotive Aftermarket Association. He received his M.S. degree in executive leadership from the University of San Diego in June 2001. Garry is an adjunct professor at the University of San Diego. He teaches leadership development, talent management, and succession planning in the Master of Science in Executive Leadership program.  In March 2003 Garry was awarded Director of the Year for Enhancement of Economic Value by the Corporate Directors forum. In April 2004 he received the Arthur E. Hughes Career Achievement Award from the University of San Diego. In 2006 Garry was awarded the Ernst & Young Master Entrepreneur Award.

• <> Lead With LUV  Foreword     xi  What Is Leadership?     2Celebrating Successes     7Having Mentors     13Servant Leadership is Love in Action     21Understanding Servant Leadership     25The Triple Bottom Line     28Employer of Choice     34Provider of Choice     39Investment of Choice     51Making Unions Your Business Partners     58Citizen of Choice     60A Compelling Vision     62A Significant Purpose     64A Picture of the Future     67Clear Values     71What Makes Servant Leadership Work?     94Defining Love     104Maintaining a Strong Culture     125Differences Between Self-Serving and Servant Leaders     131Final Words     134Epilogue     144Endnotes     146LUV Notes     151About the Leading at a Higher Level Series     154About the Authors     157   Helping People Win At Work  Introduction  1Chapter 1        Don’t Mark My Paper, Help Me Get an A  17Chapter 2        Building the Right Culture  43Chapter 3        My Leadership Point of View  67Chapter 4        The Simple Truths About Helping People Win at Work  89Simple Truth 1: Performing Well: What Makes People Feel Good About Themselves  91Simple Truth 2: To Help People Perform Well, an Effective Performance Management System Must Be Established  94Simple Truth 3: It All Starts with Performance Planning  97Simple Truth 4: The Biggest Impact on Performance Comes from Day-to-Day Coaching  101Simple Truth 5: Trust Is Key to Effective Coaching  117Simple Truth 6: The Ultimate Coaching Tool: Accentuating the Positive  122Simple Truth 7: Redirection Helps Get Performance Back on Track  125Simple Truth 8: Deliver Reprimands with Caring Candor  129Simple Truth 9: Performance Reviews Should Be About Retaking the Final Exam  133Simple Truth 10: Developing and Sharing Your Leadership Point of View Is a Powerful Communication Tool for Your People  136Simple Truth 11: Servant Leadership Is the Only Way to Go  139Simple Truth 12: Celebrate Successes  149Epilogue  155Appendix A      The WD-40 Company Goal Review Form  159About the Authors  171Services Available  175Index  179