Ken Blanchard has had an extraordinary impact on the day-to-day management of millions of people and companies. He is the author of several bestselling books, including the blockbuster international bestseller The One Minute Manager® and the giant business bestsellers Leadership and the One Minute Manager, Raving Fans, and Gung Ho! His books have combined sales of more than 18 million copies in more than twenty-five languages. In 2005 Ken was inducted into Amazon’s Hall of Fame as one of the top twenty-five best-selling authors of all time. The College of Business at Grand Canyon University bears his name.  Ken is the chief spiritual officer of The Ken Blanchard Companies, an international management training and consulting firm. He is also coauthor of Lead Like Jesus and cofounder of Lead Like Jesus, a nonprofit organization dedicated to inspiring and equipping people to lead like Jesus.  Garry Ridge is president and chief executive officer of WD-40 Company, headquartered in San Diego, California. WD-40 Company is the maker of the ever-popular WD-40, as well as other household cleaning products. Garry has been with WD-40 since 1987 in various management positions, including executive vice president and chief operating officer and vice president of international. He has worked directly with WD-40 in 50 countries.  A native of Australia, Garry has served as national vice president of the Australian Marketing Institute and the Australian Automotive Aftermarket Association. He received his M.S. degree in executive leadership from the University of San Diego in June 2001. Garry is an adjunct professor at the University of San Diego. He teaches leadership development, talent management, and succession planning in the Master of Science in Executive Leadership program.  In March 2003 Garry was awarded Director of the Year for Enhancement of Economic Value by the Corporate Directors forum. In April 2004 he received the Arthur E. Hughes Career Achievement Award from the University of San Diego. In 2006 Garry was awarded the Ernst & Young Master Entrepreneur Award.

• Introduction: Leading at a Higher Level by Ken Blanchard     xv  SECTION I:  SET YOUR SIGHTS ON THE RIGHT TARGET AND VISION  Chapter 1    Is Your Organization High Performing?     3Don Carew, Fay Kandarian, Eunice Parisi-Carew, Jesse Stoner, and Ken Blanchard  Chapter 2    The Power of Vision     17Jesse Stoner, Ken Blanchard, and Drea Zigarmi  SECTION II:  TREAT YOUR CUSTOMERS RIGHT  Chapter 3    Serving Customers at a Higher Level     33Ken Blanchard, Kathy Cuff, Vicki Halsey, and Jesse Stoner  SECTION III:  TREAT YOUR PEOPLE RIGHT  Chapter 4    Empowerment Is the Key     57Alan Randolph and Ken Blanchard  Chapter 5    Situational Leadership® II: The Integrating Concept     75The Founding Associates  Chapter 6    Self Leadership: The Power Behind Empowerment     91Susan Fowler, Ken Blanchard, and Laurence Hawkins  Chapter 7    Partnering for Performance     105Fred Finch and Ken Blanchard  Chapter 8    Essential Skills for Partnering for Performance: The One Minute Manager®     129Ken Blanchard and Fred Finch  Chapter 9    Coaching: A Key Competency for Leadership Development     149Linda Miller and Madeleine Homan Blanchard  Chapter 10   Situational Team Leadership     165Don Carew, Eunice Parisi-Carew, Lael Good, and Ken Blanchard  Chapter 11   Organizational Leadership     191Pat Zigarmi, Judd Hoekstra, Ken Blanchard, and Drea Zigarmi  Chapter 12   Strategies for Leading a Change     215Pat Zigarmi and Judd Hoekstra  SECTION IV:  HAVE THE RIGHT KIND OF LEADERSHIP  Chapter 13   Managing a Successful Culture Transformation     241Garry Demarest, Chris Edmonds, and Bob Glaser  Chapter 14   Servant Leadership     261Ken Blanchard, Scott Blanchard, and Drea Zigarmi  Chapter 15   Determining Your Leadership Point of View     289Ken Blanchard, Margie Blanchard, and Pat Zigarmi  Endnotes     309Acknowledgments     323About the Authors     327Services Available     347Index     351    Helping People Win At Work Introduction  1Chapter 1        Don’t Mark My Paper, Help Me Get an A  17Chapter 2        Building the Right Culture  43Chapter 3        My Leadership Point of View  67Chapter 4        The Simple Truths About Helping People Win at Work  89Simple Truth 1: Performing Well: What Makes People Feel Good About Themselves  91Simple Truth 2: To Help People Perform Well, an Effective Performance Management System Must Be Established  94Simple Truth 3: It All Starts with Performance Planning  97Simple Truth 4: The Biggest Impact on Performance Comes from Day-to-Day Coaching  101Simple Truth 5: Trust Is Key to Effective Coaching  117Simple Truth 6: The Ultimate Coaching Tool: Accentuating the Positive  122Simple Truth 7: Redirection Helps Get Performance Back on Track  125Simple Truth 8: Deliver Reprimands with Caring Candor  129Simple Truth 9: Performance Reviews Should Be About Retaking the Final Exam  133Simple Truth 10: Developing and Sharing Your Leadership Point of View Is a Powerful Communication Tool for Your People  136Simple Truth 11: Servant Leadership Is the Only Way to Go  139Simple Truth 12: Celebrate Successes  149Epilogue  155Appendix A      The WD-40 Company Goal Review Form  159About the Authors  171Services Available  175Index  179

Ken Blanchard has had an extraordinary impact on the day-to-day management of millions of people and companies. He is the author of several bestselling books, including the blockbuster international bestseller The One Minute Manager® and the giant business bestsellers Leadership and the One Minute Manager, Raving Fans, and Gung Ho! His books have combined sales of more than 18 million copies in more than twenty-five languages. In 2005 Ken was inducted into Amazon’s Hall of Fame as one of the top twenty-five best-selling authors of all time. The College of Business at Grand Canyon University bears his name.  Ken is the chief spiritual officer of The Ken Blanchard Companies, an international management training and consulting firm. He is also coauthor of Lead Like Jesus and cofounder of Lead Like Jesus, a nonprofit organization dedicated to inspiring and equipping people to lead like Jesus.  Garry Ridge is president and chief executive officer of WD-40 Company, headquartered in San Diego, California. WD-40 Company is the maker of the ever-popular WD-40, as well as other household cleaning products. Garry has been with WD-40 since 1987 in various management positions, including executive vice president and chief operating officer and vice president of international. He has worked directly with WD-40 in 50 countries.  A native of Australia, Garry has served as national vice president of the Australian Marketing Institute and the Australian Automotive Aftermarket Association. He received his M.S. degree in executive leadership from the University of San Diego in June 2001. Garry is an adjunct professor at the University of San Diego. He teaches leadership development, talent management, and succession planning in the Master of Science in Executive Leadership program.  In March 2003 Garry was awarded Director of the Year for Enhancement of Economic Value by the Corporate Directors forum. In April 2004 he received the Arthur E. Hughes Career Achievement Award from the University of San Diego. In 2006 Garry was awarded the Ernst & Young Master Entrepreneur Award.

• Introduction: Leading at a Higher Level by Ken Blanchard     xv  SECTION I:  SET YOUR SIGHTS ON THE RIGHT TARGET AND VISION  Chapter 1    Is Your Organization High Performing?     3Don Carew, Fay Kandarian, Eunice Parisi-Carew, Jesse Stoner, and Ken Blanchard  Chapter 2    The Power of Vision     17Jesse Stoner, Ken Blanchard, and Drea Zigarmi  SECTION II:  TREAT YOUR CUSTOMERS RIGHT  Chapter 3    Serving Customers at a Higher Level     33Ken Blanchard, Kathy Cuff, Vicki Halsey, and Jesse Stoner  SECTION III:  TREAT YOUR PEOPLE RIGHT  Chapter 4    Empowerment Is the Key     57Alan Randolph and Ken Blanchard  Chapter 5    Situational Leadership® II: The Integrating Concept     75The Founding Associates  Chapter 6    Self Leadership: The Power Behind Empowerment     91Susan Fowler, Ken Blanchard, and Laurence Hawkins  Chapter 7    Partnering for Performance     105Fred Finch and Ken Blanchard  Chapter 8    Essential Skills for Partnering for Performance: The One Minute Manager®     129Ken Blanchard and Fred Finch  Chapter 9    Coaching: A Key Competency for Leadership Development     149Linda Miller and Madeleine Homan Blanchard  Chapter 10   Situational Team Leadership     165Don Carew, Eunice Parisi-Carew, Lael Good, and Ken Blanchard  Chapter 11   Organizational Leadership     191Pat Zigarmi, Judd Hoekstra, Ken Blanchard, and Drea Zigarmi  Chapter 12   Strategies for Leading a Change     215Pat Zigarmi and Judd Hoekstra  SECTION IV:  HAVE THE RIGHT KIND OF LEADERSHIP  Chapter 13   Managing a Successful Culture Transformation     241Garry Demarest, Chris Edmonds, and Bob Glaser  Chapter 14   Servant Leadership     261Ken Blanchard, Scott Blanchard, and Drea Zigarmi  Chapter 15   Determining Your Leadership Point of View     289Ken Blanchard, Margie Blanchard, and Pat Zigarmi  Endnotes     309Acknowledgments     323About the Authors     327Services Available     347Index     351    Helping People Win At Work Introduction  1Chapter 1        Don’t Mark My Paper, Help Me Get an A  17Chapter 2        Building the Right Culture  43Chapter 3        My Leadership Point of View  67Chapter 4        The Simple Truths About Helping People Win at Work  89Simple Truth 1: Performing Well: What Makes People Feel Good About Themselves  91Simple Truth 2: To Help People Perform Well, an Effective Performance Management System Must Be Established  94Simple Truth 3: It All Starts with Performance Planning  97Simple Truth 4: The Biggest Impact on Performance Comes from Day-to-Day Coaching  101Simple Truth 5: Trust Is Key to Effective Coaching  117Simple Truth 6: The Ultimate Coaching Tool: Accentuating the Positive  122Simple Truth 7: Redirection Helps Get Performance Back on Track  125Simple Truth 8: Deliver Reprimands with Caring Candor  129Simple Truth 9: Performance Reviews Should Be About Retaking the Final Exam  133Simple Truth 10: Developing and Sharing Your Leadership Point of View Is a Powerful Communication Tool for Your People  136Simple Truth 11: Servant Leadership Is the Only Way to Go  139Simple Truth 12: Celebrate Successes  149Epilogue  155Appendix A      The WD-40 Company Goal Review Form  159About the Authors  171Services Available  175Index  179