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• Introduction xxixPart I: Project Management ConceptsChapter 1 Project Characteristics, Methodologies, and Frameworks 3“Do I Know This Already?” Quiz 3Foundation Topics 7Characteristics of a Project 7Methodologies and Frameworks Used in IT Projects 10Exam Preparation Tasks 31Review All Key Topics 31Complete Tables and Lists from Memory 32Define Key Terms 32Review Questions 33Chapter 2 Team and Resource Management 37“Do I Know This Already?” Quiz 38Foundation Topics 41Organizational Structures 41Resource Life Cycle 45Resource Types and Criticality 48Gap Analysis 52Team Performance Considerations 54Roles and Responsibilities 56Exam Preparation Tasks 63Review All Key Topics 63Define Key Terms 65Review Questions 65Chapter 3 Change Control Process Throughout the Project Life Cycle 69“Do I Know This Already?” Quiz 70Foundation Topics 73Project-Specific Change Control 73Project Change Management 81Exam Preparation Tasks 99Review All Key Topics 99Define Key Terms 100Review Questions 101Chapter 4 Risk and Issue Management 105“Do I Know This Already?” Quiz 106Foundation Topics 109Overview of Risk Management 109General Risks 111Risk Analysis 114Common Risk Responses 121Roles and Responsibilities 126Overview of Issue Management 129Exam Preparation Tasks 134Review All Key Topics 134Define Key Terms 135Review Questions 136Chapter 5 Schedule Development and Management 141“Do I Know This Already?” Quiz 142Foundation Topics 145Overview of Project Schedule Development 145Story Estimation/Story Points 149Upcoming Milestones and Activity Identification 151Sequencing 152Resource Loading 154Estimating Techniques 155Schedule Baselining 161Schedule Maintenance 162Revise Baseline vs. Rebaseline 167Exam Preparation Tasks 168Review All Key Topics 168Define Key Terms 169Review Questions 169Chapter 6 Quality, Cost, and Performance Management 175“Do I Know This Already?” Quiz 175Foundation Topics 179Overview of Quality, Cost, and Performance Management 179Key Performance Indicators and Objectives and Key Results 179Cost and Schedule Performance 181Verification and Validation 189Sprint Review 189Retrospective/Lessons Learned 190Audits and Inspections 191Test Plan and Testing Cycles 193Post-Implementation Support/Warranty Period 194Service Level Agreement 194Exam Preparation Tasks 195Review All Key Topics 195Define Key Terms 196Review Questions 196Chapter 7 Communication and Meeting Management 201“Do I Know This Already?” Quiz 202Foundation Topics 206Assess Methods of Communication 206Develop Communication Platforms/Modalities 209Manage Project Communication 210Control Project Communication 216Meeting Roles 218Meeting Tools 219Meeting Types 221Exam Preparation Tasks 226Review All Key Topics 226Define Key Terms 227Review Questions 227Chapter 8 Project Procurement and Vendor Selection 231“Do I Know This Already?” Quiz 231Foundation Topics 235Resource Procurement Overview 235Resource Procurement Methods 236Exploratory Documents 238Vendor Evaluation Techniques 240Contract Considerations and Types 245Exam Preparation Tasks 254Review All Key Topics 254Define Key Terms 255Review Questions 255Part II: Project Life Cycle PhasesChapter 9 Project Life Cycles, Discovery/Concept Preparation Phase, and Initiating Phase Activities 259“Do I Know This Already?” Quiz 260Foundation Topics 263The Project Life Cycle 263Discovery Phase Activities 266Initiating Phase Activities 271Exam Preparation Tasks 283Review All Key Topics 283Define Key Terms 284Review Questions 285Chapter 10 Planning Phase Activities 289“Do I Know This Already?” Quiz 290Foundation Topics 295Plan the Project Scope 295Define Units of Work 297Develop a Project Schedule 297Plan Resource Management 299Determine Budget Considerations 301Develop a Quality Assurance Plan 302Plan Risk Management 303Plan Project Communication 305Develop a Project Management Plan 308Develop a Transition/Release Plan 313Operational Training 314Go Live 314Operational Handoff 314Audience Tailoring 315Exam Preparation Tasks 315Review All Key Topics 315Define Key Terms 316Review Questions 317Chapter 11 Executing Phase Activities 321“Do I Know This Already?” Quiz 321Foundation Topics 325Execute Tasks According to the Project Management Plan 325Monitor and Control Project Work 325Manage Vendors 326Conduct Project Meetings and Updates 327Tracking/Reporting 327Update the Project Budget 329Update the Project Timeline 330Manage Conflict 330Coordinate a Phase-Gate Review 336Implement Organizational Change Management 336Exam Preparation Tasks 342Review All Key Topics 342Define Key Terms 342Review Questions 343Chapter 12 Closing Phase Activities 347“Do I Know This Already?” Quiz 348Foundation Topics 352Project Evaluation 352Deliverable Validation 352Contract Closure 353Access Removal 353Resource Release 354Project Closure Meeting 354Project Closeout Report 355Stakeholder Feedback Collection 355Documentation Archival 356Budget Reconciliation 356Rewards and Celebration 357Project Sign-Off 357Exam Preparation Tasks 358Review All Key Topics 358Define Key Terms 358Review Questions 359Part III: Project Tools and DocumentationChapter 13 Project Management Tools 363“Do I Know This Already?” Quiz 363Foundation Topics 367Tracking Charts and Diagrams 367Project Management Tools 374Scheduling and Ticketing/Case Management Tools 383Communication Tools 385Collaboration Tools 389Documentation and Office Production Tools 392Exam Preparation Tasks 393Review All Key Topics 393Define Key Terms 394Review Questions 395Chapter 14 Quality and Performance Charts 399“Do I Know This Already?” Quiz 399Foundation Topics 403Histogram 403Pareto Chart 404Run Chart 405Scatter Diagram 406Fishbone/Ishikawa Diagram 408Control Chart 409Burnup/Burndown Charts 410Velocity Chart 411Decision Tree 412Exam Preparation Tasks 413Review All Key Topics 413Define Key Terms 414Review Questions 415Part IV: IT and GovernanceChapter 15 Environmental, Social, and Governance (ESG) Factors and Compliance, Data Security, and Privacy Considerations 419“Do I Know This Already?” Quiz 420Foundation Topics 424Environmental, Social, and Governance (ESG) Factors 424Corporate IT Security Policies and Restrictions 427Physical Security 429Operational Security 431Digital Security 432Data Security 434Data Confidentiality 439Impact of Compliance and Privacy Considerations on Project Management 442Legal and Regulatory Impacts 443Exam Preparation Tasks 445Review All Key Topics 445Define Key Terms 447Review Questions 447Chapter 16 Foundational IT Concepts and Operational Change Control for IT Project Management 451“Do I Know This Already?” Quiz 451Foundation Topics 454Infrastructure 454Cloud Models 456Software 459Enterprise Resource Planning 459IT Infrastructure Change Control 462Software Change Control 464Cloud Versus On-Premises Change Control 465Continuous Integration/Continuous Deployment (CI/CD) Process 465Tiered Architecture in Software Development 466Exam Preparation Tasks 468Review All Key Topics 468Define Key Terms 468Review Questions 469Part V: Getting Ready for the ExamChapter 17 Final Preparation 473Take Advantage of the Tools in This Book 473Practice with Pearson Test Prep 474Ready, Set, Test! 475Appendix A Answers to the “Do I Know This Already?” Questions and Review Quizzes 477Appendix B Master Table of Project Management Artifacts, Documents, and Plans 511Glossary 515  Online ElementsAppendix C Memory TablesAppendix D Memory Tables AnswersTOC, 9780138074425, 7/27/23

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• Introduction xxixPart I: Project Management ConceptsChapter 1 Project Characteristics, Methodologies, and Frameworks 3“Do I Know This Already?” Quiz 3Foundation Topics 7Characteristics of a Project 7Methodologies and Frameworks Used in IT Projects 10Exam Preparation Tasks 31Review All Key Topics 31Complete Tables and Lists from Memory 32Define Key Terms 32Review Questions 33Chapter 2 Team and Resource Management 37“Do I Know This Already?” Quiz 38Foundation Topics 41Organizational Structures 41Resource Life Cycle 45Resource Types and Criticality 48Gap Analysis 52Team Performance Considerations 54Roles and Responsibilities 56Exam Preparation Tasks 63Review All Key Topics 63Define Key Terms 65Review Questions 65Chapter 3 Change Control Process Throughout the Project Life Cycle 69“Do I Know This Already?” Quiz 70Foundation Topics 73Project-Specific Change Control 73Project Change Management 81Exam Preparation Tasks 99Review All Key Topics 99Define Key Terms 100Review Questions 101Chapter 4 Risk and Issue Management 105“Do I Know This Already?” Quiz 106Foundation Topics 109Overview of Risk Management 109General Risks 111Risk Analysis 114Common Risk Responses 121Roles and Responsibilities 126Overview of Issue Management 129Exam Preparation Tasks 134Review All Key Topics 134Define Key Terms 135Review Questions 136Chapter 5 Schedule Development and Management 141“Do I Know This Already?” Quiz 142Foundation Topics 145Overview of Project Schedule Development 145Story Estimation/Story Points 149Upcoming Milestones and Activity Identification 151Sequencing 152Resource Loading 154Estimating Techniques 155Schedule Baselining 161Schedule Maintenance 162Revise Baseline vs. Rebaseline 167Exam Preparation Tasks 168Review All Key Topics 168Define Key Terms 169Review Questions 169Chapter 6 Quality, Cost, and Performance Management 175“Do I Know This Already?” Quiz 175Foundation Topics 179Overview of Quality, Cost, and Performance Management 179Key Performance Indicators and Objectives and Key Results 179Cost and Schedule Performance 181Verification and Validation 189Sprint Review 189Retrospective/Lessons Learned 190Audits and Inspections 191Test Plan and Testing Cycles 193Post-Implementation Support/Warranty Period 194Service Level Agreement 194Exam Preparation Tasks 195Review All Key Topics 195Define Key Terms 196Review Questions 196Chapter 7 Communication and Meeting Management 201“Do I Know This Already?” Quiz 202Foundation Topics 206Assess Methods of Communication 206Develop Communication Platforms/Modalities 209Manage Project Communication 210Control Project Communication 216Meeting Roles 218Meeting Tools 219Meeting Types 221Exam Preparation Tasks 226Review All Key Topics 226Define Key Terms 227Review Questions 227Chapter 8 Project Procurement and Vendor Selection 231“Do I Know This Already?” Quiz 231Foundation Topics 235Resource Procurement Overview 235Resource Procurement Methods 236Exploratory Documents 238Vendor Evaluation Techniques 240Contract Considerations and Types 245Exam Preparation Tasks 254Review All Key Topics 254Define Key Terms 255Review Questions 255Part II: Project Life Cycle PhasesChapter 9 Project Life Cycles, Discovery/Concept Preparation Phase, and Initiating Phase Activities 259“Do I Know This Already?” Quiz 260Foundation Topics 263The Project Life Cycle 263Discovery Phase Activities 266Initiating Phase Activities 271Exam Preparation Tasks 283Review All Key Topics 283Define Key Terms 284Review Questions 285Chapter 10 Planning Phase Activities 289“Do I Know This Already?” Quiz 290Foundation Topics 295Plan the Project Scope 295Define Units of Work 297Develop a Project Schedule 297Plan Resource Management 299Determine Budget Considerations 301Develop a Quality Assurance Plan 302Plan Risk Management 303Plan Project Communication 305Develop a Project Management Plan 308Develop a Transition/Release Plan 313Operational Training 314Go Live 314Operational Handoff 314Audience Tailoring 315Exam Preparation Tasks 315Review All Key Topics 315Define Key Terms 316Review Questions 317Chapter 11 Executing Phase Activities 321“Do I Know This Already?” Quiz 321Foundation Topics 325Execute Tasks According to the Project Management Plan 325Monitor and Control Project Work 325Manage Vendors 326Conduct Project Meetings and Updates 327Tracking/Reporting 327Update the Project Budget 329Update the Project Timeline 330Manage Conflict 330Coordinate a Phase-Gate Review 336Implement Organizational Change Management 336Exam Preparation Tasks 342Review All Key Topics 342Define Key Terms 342Review Questions 343Chapter 12 Closing Phase Activities 347“Do I Know This Already?” Quiz 348Foundation Topics 352Project Evaluation 352Deliverable Validation 352Contract Closure 353Access Removal 353Resource Release 354Project Closure Meeting 354Project Closeout Report 355Stakeholder Feedback Collection 355Documentation Archival 356Budget Reconciliation 356Rewards and Celebration 357Project Sign-Off 357Exam Preparation Tasks 358Review All Key Topics 358Define Key Terms 358Review Questions 359Part III: Project Tools and DocumentationChapter 13 Project Management Tools 363“Do I Know This Already?” Quiz 363Foundation Topics 367Tracking Charts and Diagrams 367Project Management Tools 374Scheduling and Ticketing/Case Management Tools 383Communication Tools 385Collaboration Tools 389Documentation and Office Production Tools 392Exam Preparation Tasks 393Review All Key Topics 393Define Key Terms 394Review Questions 395Chapter 14 Quality and Performance Charts 399“Do I Know This Already?” Quiz 399Foundation Topics 403Histogram 403Pareto Chart 404Run Chart 405Scatter Diagram 406Fishbone/Ishikawa Diagram 408Control Chart 409Burnup/Burndown Charts 410Velocity Chart 411Decision Tree 412Exam Preparation Tasks 413Review All Key Topics 413Define Key Terms 414Review Questions 415Part IV: IT and GovernanceChapter 15 Environmental, Social, and Governance (ESG) Factors and Compliance, Data Security, and Privacy Considerations 419“Do I Know This Already?” Quiz 420Foundation Topics 424Environmental, Social, and Governance (ESG) Factors 424Corporate IT Security Policies and Restrictions 427Physical Security 429Operational Security 431Digital Security 432Data Security 434Data Confidentiality 439Impact of Compliance and Privacy Considerations on Project Management 442Legal and Regulatory Impacts 443Exam Preparation Tasks 445Review All Key Topics 445Define Key Terms 447Review Questions 447Chapter 16 Foundational IT Concepts and Operational Change Control for IT Project Management 451“Do I Know This Already?” Quiz 451Foundation Topics 454Infrastructure 454Cloud Models 456Software 459Enterprise Resource Planning 459IT Infrastructure Change Control 462Software Change Control 464Cloud Versus On-Premises Change Control 465Continuous Integration/Continuous Deployment (CI/CD) Process 465Tiered Architecture in Software Development 466Exam Preparation Tasks 468Review All Key Topics 468Define Key Terms 468Review Questions 469Part V: Getting Ready for the ExamChapter 17 Final Preparation 473Take Advantage of the Tools in This Book 473Practice with Pearson Test Prep 474Ready, Set, Test! 475Appendix A Answers to the “Do I Know This Already?” Questions and Review Quizzes 477Appendix B Master Table of Project Management Artifacts, Documents, and Plans 511Glossary 515  Online ElementsAppendix C Memory TablesAppendix D Memory Tables AnswersTOC, 9780138074425, 7/27/23

Select Guide Rating

• Introduction xxixPart I: Project Management ConceptsChapter 1 Project Characteristics, Methodologies, and Frameworks 3“Do I Know This Already?” Quiz 3Foundation Topics 7Characteristics of a Project 7Methodologies and Frameworks Used in IT Projects 10Exam Preparation Tasks 31Review All Key Topics 31Complete Tables and Lists from Memory 32Define Key Terms 32Review Questions 33Chapter 2 Team and Resource Management 37“Do I Know This Already?” Quiz 38Foundation Topics 41Organizational Structures 41Resource Life Cycle 45Resource Types and Criticality 48Gap Analysis 52Team Performance Considerations 54Roles and Responsibilities 56Exam Preparation Tasks 63Review All Key Topics 63Define Key Terms 65Review Questions 65Chapter 3 Change Control Process Throughout the Project Life Cycle 69“Do I Know This Already?” Quiz 70Foundation Topics 73Project-Specific Change Control 73Project Change Management 81Exam Preparation Tasks 99Review All Key Topics 99Define Key Terms 100Review Questions 101Chapter 4 Risk and Issue Management 105“Do I Know This Already?” Quiz 106Foundation Topics 109Overview of Risk Management 109General Risks 111Risk Analysis 114Common Risk Responses 121Roles and Responsibilities 126Overview of Issue Management 129Exam Preparation Tasks 134Review All Key Topics 134Define Key Terms 135Review Questions 136Chapter 5 Schedule Development and Management 141“Do I Know This Already?” Quiz 142Foundation Topics 145Overview of Project Schedule Development 145Story Estimation/Story Points 149Upcoming Milestones and Activity Identification 151Sequencing 152Resource Loading 154Estimating Techniques 155Schedule Baselining 161Schedule Maintenance 162Revise Baseline vs. Rebaseline 167Exam Preparation Tasks 168Review All Key Topics 168Define Key Terms 169Review Questions 169Chapter 6 Quality, Cost, and Performance Management 175“Do I Know This Already?” Quiz 175Foundation Topics 179Overview of Quality, Cost, and Performance Management 179Key Performance Indicators and Objectives and Key Results 179Cost and Schedule Performance 181Verification and Validation 189Sprint Review 189Retrospective/Lessons Learned 190Audits and Inspections 191Test Plan and Testing Cycles 193Post-Implementation Support/Warranty Period 194Service Level Agreement 194Exam Preparation Tasks 195Review All Key Topics 195Define Key Terms 196Review Questions 196Chapter 7 Communication and Meeting Management 201“Do I Know This Already?” Quiz 202Foundation Topics 206Assess Methods of Communication 206Develop Communication Platforms/Modalities 209Manage Project Communication 210Control Project Communication 216Meeting Roles 218Meeting Tools 219Meeting Types 221Exam Preparation Tasks 226Review All Key Topics 226Define Key Terms 227Review Questions 227Chapter 8 Project Procurement and Vendor Selection 231“Do I Know This Already?” Quiz 231Foundation Topics 235Resource Procurement Overview 235Resource Procurement Methods 236Exploratory Documents 238Vendor Evaluation Techniques 240Contract Considerations and Types 245Exam Preparation Tasks 254Review All Key Topics 254Define Key Terms 255Review Questions 255Part II: Project Life Cycle PhasesChapter 9 Project Life Cycles, Discovery/Concept Preparation Phase, and Initiating Phase Activities 259“Do I Know This Already?” Quiz 260Foundation Topics 263The Project Life Cycle 263Discovery Phase Activities 266Initiating Phase Activities 271Exam Preparation Tasks 283Review All Key Topics 283Define Key Terms 284Review Questions 285Chapter 10 Planning Phase Activities 289“Do I Know This Already?” Quiz 290Foundation Topics 295Plan the Project Scope 295Define Units of Work 297Develop a Project Schedule 297Plan Resource Management 299Determine Budget Considerations 301Develop a Quality Assurance Plan 302Plan Risk Management 303Plan Project Communication 305Develop a Project Management Plan 308Develop a Transition/Release Plan 313Operational Training 314Go Live 314Operational Handoff 314Audience Tailoring 315Exam Preparation Tasks 315Review All Key Topics 315Define Key Terms 316Review Questions 317Chapter 11 Executing Phase Activities 321“Do I Know This Already?” Quiz 321Foundation Topics 325Execute Tasks According to the Project Management Plan 325Monitor and Control Project Work 325Manage Vendors 326Conduct Project Meetings and Updates 327Tracking/Reporting 327Update the Project Budget 329Update the Project Timeline 330Manage Conflict 330Coordinate a Phase-Gate Review 336Implement Organizational Change Management 336Exam Preparation Tasks 342Review All Key Topics 342Define Key Terms 342Review Questions 343Chapter 12 Closing Phase Activities 347“Do I Know This Already?” Quiz 348Foundation Topics 352Project Evaluation 352Deliverable Validation 352Contract Closure 353Access Removal 353Resource Release 354Project Closure Meeting 354Project Closeout Report 355Stakeholder Feedback Collection 355Documentation Archival 356Budget Reconciliation 356Rewards and Celebration 357Project Sign-Off 357Exam Preparation Tasks 358Review All Key Topics 358Define Key Terms 358Review Questions 359Part III: Project Tools and DocumentationChapter 13 Project Management Tools 363“Do I Know This Already?” Quiz 363Foundation Topics 367Tracking Charts and Diagrams 367Project Management Tools 374Scheduling and Ticketing/Case Management Tools 383Communication Tools 385Collaboration Tools 389Documentation and Office Production Tools 392Exam Preparation Tasks 393Review All Key Topics 393Define Key Terms 394Review Questions 395Chapter 14 Quality and Performance Charts 399“Do I Know This Already?” Quiz 399Foundation Topics 403Histogram 403Pareto Chart 404Run Chart 405Scatter Diagram 406Fishbone/Ishikawa Diagram 408Control Chart 409Burnup/Burndown Charts 410Velocity Chart 411Decision Tree 412Exam Preparation Tasks 413Review All Key Topics 413Define Key Terms 414Review Questions 415Part IV: IT and GovernanceChapter 15 Environmental, Social, and Governance (ESG) Factors and Compliance, Data Security, and Privacy Considerations 419“Do I Know This Already?” Quiz 420Foundation Topics 424Environmental, Social, and Governance (ESG) Factors 424Corporate IT Security Policies and Restrictions 427Physical Security 429Operational Security 431Digital Security 432Data Security 434Data Confidentiality 439Impact of Compliance and Privacy Considerations on Project Management 442Legal and Regulatory Impacts 443Exam Preparation Tasks 445Review All Key Topics 445Define Key Terms 447Review Questions 447Chapter 16 Foundational IT Concepts and Operational Change Control for IT Project Management 451“Do I Know This Already?” Quiz 451Foundation Topics 454Infrastructure 454Cloud Models 456Software 459Enterprise Resource Planning 459IT Infrastructure Change Control 462Software Change Control 464Cloud Versus On-Premises Change Control 465Continuous Integration/Continuous Deployment (CI/CD) Process 465Tiered Architecture in Software Development 466Exam Preparation Tasks 468Review All Key Topics 468Define Key Terms 468Review Questions 469Part V: Getting Ready for the ExamChapter 17 Final Preparation 473Take Advantage of the Tools in This Book 473Practice with Pearson Test Prep 474Ready, Set, Test! 475Appendix A Answers to the “Do I Know This Already?” Questions and Review Quizzes 477Appendix B Master Table of Project Management Artifacts, Documents, and Plans 511Glossary 515  Online ElementsAppendix C Memory TablesAppendix D Memory Tables AnswersTOC, 9780138074425, 7/27/23