10 Steps - Böcker
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6 produkter
6 produkter
196 kr
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180 kr
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This new title offers fresh insight for people considering or managing their careers in service organizations. Its focus is on customer service from a values and mission viewpoint and is designed for front-line customer service professionals and will help them implement key practices for engaging customer loyaly, improving results, and developing trust.
180 kr
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Whether you're presenting training exercises, team meetings or a sales pitch, you can present like a pro, deal with technological glitches, appear calm under pressure, and deliver value-packed virtual presentations. Millions of web meetings take place every day, yet they are often boring, poorly conducted, and technologically challenged. But that doesn't have to happen to you! Now you can learn how to make your online meeting as engaging as an in-person presentation. Whether you're presenting general information, training exercises, team meetings or sales pitches, this book helps you present like a pro and appear calm under pressure. You can facilitate discussions, handle Voice over Internet Protocol (VoIP) issues, listen to and engage your audience, and multitask effectively. Plus you'll have case studies, rules of thumb, ready-to-use tools, checklists, and tips to share with coworkers. With this book to guide you, you can become a competent, confident, credible online presenter and deliver real value to your audience.
257 kr
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In Today’s Business World, You Are What You WriteGood writing can launch a career. It has the power to break through clutter and capture readers’ imaginations. And good writing is not just a skill that marketers must master. Most workplace communication takes written form, and with the rising number of communication channels—social media, instant messaging, blogs—we’re writing more and faster than ever. With new chapters on electronic communication, 10 Steps to Successful Business Writing is your guide to capturing readers’ attention and imagination. Writing instructor and coach, Jack Appleman uses examples and exercises to help you write with clarity and confidence. This updated edition covers the essentials of how to organize your text to hold your readers’ attention; edit yourself for grammar, tone, and excess words; and master the documents for any workplace situation.It doesn’t matter if you’re drafting a business plan, an email, or a Facebook post. Forget the shorthand, drop the exclamation points, and ditch the emojis. Learn to create concise, persuasive, and powerful text with 10 Steps to Successful Business Writing.
180 kr
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Calculate for Business SuccessThe budgeting process may produce anxiety, but it can be managed. The keys are planning, organization, documentation, preparation, and follow-up. The essence is plan first, budget later.10 Steps to Successful Budgeting walks you through the fundamentals, explaining your role in your organization’s planning and budgeting process. Authors Lianabel Oliver and Eduardo Nin start with a macro perspective, providing an overview of the planning and budgeting process and how it is typically structured within an organization. They then move to preparing a sound budget and defending it to the next level of management. Their combined experience of over 30 years in planning and budgeting will help you navigate this process successfully. The authors’ simple, clear explanations and true-to-life examples of budgets and planning tools will help you clarify your departmental spending needs for yourself and others. Each planning and budgeting cycle, the authors explain, represents an opportunity for change. It is a chance to revisit the old and embrace the new. The budget is not something to fear on your to-do list, but a time to reexamine who you are, what you do, and how you can use your resources more effectively.
180 kr
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Facilitate Groups That Deliver Results. Every professional businessperson needs a complete portfolio of skills, yet one area is often taken for granted: the art of facilitation. This book takes the guesswork out of this essential skill and gives you a step-by-step process for becoming an accomplished and successful facilitator. As a facilitator, your job is to remain neutral while helping others achieve common objectives. To do this, you need tools and techniques to deal with a wide variety of group meeting situations. In 10 Steps to Successful Facilitation, you’ll find everything you need, including: -A wealth of methods and ideas to engage participants -Strategies for handling conflict and creating a collaborative climate -Tips for using media and technology effectively. This second edition features updates to each step, reorganized to align with the problems facilitators face today, such as the increasing prevalence of virtual meetings. You’ll have the help you need to act as a catalyst for progress, enabling others to focus on key issues, arrive at appropriate solutions, and build sustainable agreements. With this book as your roadmap, you can be thoroughly prepared for the role of facilitator, ready to cultivate cooperation and understanding among individuals and assist your organization in developing shared solutions to its challenges.