Excellence in... – serie

Many organisations often fail, or perhaps stumble, in managing their suppliers. This is because the internal customer, or worse, someone else, is left to manage the selected suppliers, without perhaps realising that they have to. There is, therefore, often little use of best practice regarding how a procurement department relates to, or gets involved with the essential supplier management in the procurement process.This book concentrates on the need for better supplier management, and improving supplier management. It gives guidelines on how to better manage contracts and develop suppliers. The book answers the question:"What kind of relationship do I need with suppliers so I can get the best from them, and therefore the best for me?" The style of the book is direct with little jargon. It covers all of the basics as well as providing detailed and wider discussions to encourage thought and practical application. To facilitate practical application, the book is illustrated by case studies and application checklists.The following main sections are covered:Procurement Strategy, Supplier Management; the Suppliers View,Supplier Relationship Management, Supplier Development, Supplier Management: Making the change and Supplier Management: Conclusion

This title covers all aspects of Services Procurement, including procurement objectives, outsourcing, quality maintenance, supplier relationship management and more.