How-to-Do-It Manual for Librarians – serie

Interaction with strangers cultivates creativity and provides opportunities for joining forces to achieve great ends. However most people tend to avoid talking or working with people they do not know, whether in the library, a classroom, or in academic and nonprofit settings. And to do so is to short-circuit much of the creative potential that is so necessary for innovation, and that organizational stakeholders crave. Enter CoLAB. Developed and presented by de Farber at workshops across the country, and used by the authors to successfully spur collaboration at the University of Florida (including faculty-librarian, librarian-librarian, librarian-student, faculty-faculty, student-student, and student-librarian-community member), it showcases the power of face-to-face conversations. Leading readers through a unique framework that breaks down barriers to collaboration while also kindling long-lasting enthusiasm, this manual includes:testimonials from workshop participants that demonstrate the benefits of a Collaborating with Strangers workshop;step by step guidance on every aspect of organizing and presenting a CoLAB workshop;helpful photographs and diagrams that show prep and workshops in action;ready to use surveys for assessment before and after the workshop;grant proposal development techniques for bringing two or more organizations together on a project;pointers on how to adapt the workshop for ice-breakers, conference programs, or classrooms; andsamples of workshop promotion pieces that can be adapted as needed.Libraries have always connected patrons to resources and information; this resource shows how, through successful group collaboration, organizations can extend that connection to include the talents and assets of community members.

How do libraries deal with angry comments on their websites, blogs, or social networks? Does having a security staff actually help defuse angry users? How can library staff members best respond to frustrated users who get angry in a chat reference setting? Here, renowned library consultant Rhea Rubin deals with these questions and more in Defusing the Angry Patron: A How-To-Do-It Manual for Librarians, Second Edition. New technologies for service delivery have ushered in new venues for frustration. To help librarians know how to react in the face of patron anger, Rubin adds five new coping strategies to the 20 basic ones she introduced in the first edition. All of them have been updated them in light of key changes, including virtual reference service and the Web 2.0 phenomenon. A whole new chapter addresses anger in the digital landscape. This very practical how-to shows how effective staff training and intentional behaviors can positively affect patron behavior, minimize altercations, and ease the stress of public services staff . Library staff members looking for effective ways to prevent and handle anger-driven confrontations with their patrons will find Rubin's revised text an exceptionally useful, applicable, and enlightening guide.|How do libraries deal with angry comments on their websites, blogs, or social networks? Does having a security staff actually help defuse angry users? How can library staff members best respond to frustrated users who get angry in a chat reference setting? Here, renowned library consultant Rhea Rubin deals with these questions and more in Defusing the Angry Patron: A How-To-Do-It Manual for Librarians, Second Edition. New technologies for service delivery have ushered in new venues for frustration. To help librarians know how to react in the face of patron anger, Rubin adds five new coping strategies to the 20 basic ones she introduced in the first edition. All of them have been updated them in light of key changes, including virtual reference service and the Web 2.0 phenomenon. A whole new chapter addresses anger in the digital landscape. This very practical how-to shows how effective staff training and intentional behaviors can positively affect patron behavior, minimize altercations, and ease the stress of public services staff . Library staff members looking for effective ways to prevent and handle anger-driven confrontations with their patrons will find Rubin's revised text an exceptionally useful, applicable, and enlightening guide.

Are you looking for a best practices guide to developing policies and procedures for acquisition, purchase, collection development, cataloguing, and retention of e-books? Beginning with a short history of e-books and a review of the e-book publishing industry and its effect on library’s selection and budget process, this how-to provides a thorough treatment of collection development issues, including the selection process and development policies, the use of approval plans, patron-driven acquisition, and practical solutions for creating your e-book collection policies. Chapters on budgeting and licensing covers ownership versus leasing models, the differences in licensing options from the major publishers and aggregators including information on digital rights management, and strategies for success in retention, access, and budgeting. Offering multiple perspectives from electronic resource professionals at world-renowned libraries such as Harvard, the University of Michigan, Duke, and Northeastern, this book provides a comprehensive and well-rounded e-book education. Success stories highlight each chapter’s lessons, giving you real-world examples of effective e-book implementation in both school and public libraries.

How can library programmes and services include children with disabilities and their families? This how-to covers partnering and collaborating with parents and other professionals; developing special collections and resources; assessing competencies and skills; principles underlying family-centred services and resource-based practices; and the interrelationship of early intervention, special education, and library service. The authors can-do attitude will help you deliver the best services for children with disabilities regardless of available resources. Checklists, clear strategies, anecdotes and stories based on real experiences, descriptions of model programs and resources, and an overview of appropriate Internet sites and services help you implement the suggestions provided. Appendixes include an extensive bibliography, a development milestone checklist, and a listing of state resources. This how-to will prove valuable not only to children’s services librarians, outreach librarians, and library administrators, but also early intervention and family support professionals, early childhood and special educators, childcare workers, daycare and after school programme providers, and policy makers.