Rhea Joyce Rubin – författare

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1 produkter

1. 

   Defusing the Angry Patron

   A How-to-Do-It Manual for Librarians

   Av Rhea Joyce Rubin

   Häftad, 2011

   1137 kr

   Lägg i varukorg

   How do libraries deal with angry comments on their websites, blogs, or social networks? Does having a security staff actually help defuse angry users? How can library staff members best respond to frustrated users who get angry in a chat reference setting? Here, renowned library consultant Rhea …