Hotel and Hospitality English

This unique self-study course is for elementary-level adults who need English for the hospitality industry, such as workers in hotels and restaurants. Ideal for front-line staff who need to communicate confidently in English to maintain good customer relations. This self-study guide for learners of English is updated and expanded with more authentic practice, useful phrases and industry-specific exercises.Designed for hospitality professionals (receptionists, house-keeping and restaurant and bar staff) without access to teacher-led classes and for vocational courses.Functional, workplace-centred English for learners preparing to enter the hotel trade or improve on-the-job communication.Coverage: business language at CEFR A2.What’s new in the 2027 edition: More dialogues with authentic scenarios: multiple dialogues in every unit, with full audio to reflect real-world interactions.Structured, consistent practice in each unit: Understanding questions, Language practice, Speaking practice, plus ‘Over to you’ exercises that put learners into real hotel scenarios and decision-making.Six review chapters (one after every four units) to consolidate learning across the book, each with a clear summary so learners can reflect and track progress.New feature boxes in every unit:‘Hotel Speak’ highlights industry-specific knowledge‘Useful Phrases’ builds learner’s vocabulary‘Did you know?’ contains quick industry facts and practical workplace information‘Thinking about Language’ focuses on small talk and polite conversationOnline glossary available with all key vocabulary.Course format and contents: 24 compact units covering core hotel scenarios: meeting and greeting, reception, reservations, check-in/check-out, telephone handling, restaurant and bar service, guest requests, complaints, housekeeping routines, emails and more.Each unit presented in 4 pages with an easy-to-follow photo story introducing key functional language.In-unit dialogues and audio tracks; interpretive and open-ended exercises to encourage real-world problem solving and speaking confidence.Six review chapters that consolidate the previous four units, each with a summary and targeted practice tasks.Handy learning supports including grouped vocabulary for easy reference on the go.Compact format in a full colour design – robust for everyday workplace use and ideal for self-study.Audio available online to accompany the book and support listening, speaking and role-play practice.