Armand V. Feigenbaum is President & CEO, General Systems Co., Inc. and the originator of Total Quality Control, which was conceived and completed while he was earning his doctoral degree from MIT. He is the recipient of the 2007 National Medal for Technology and Innovation and numerous other medals and honors from quality associations around the world. Donald S. Feigenbaum is Executive Vice President and COO, General Systems Co., Inc. and an acknowledged world leader in systems management and engineering. He has published numerous influential works in the field of systems technology.

• 1. Promote management capital 2.Keep aware and agile 3.Focus on customers4.Manage smart in new ways5.Learn and innovate6.Sustain and systematize7.Grow through opportunism8.Combine hard and soft 9.Operationalize concepts10.Innovate constantly11.Lead with heart and head12.Manage better, not more13.Drop dead doctrines14.Network responsibility 15.Collaborate strategically16.Compete using technology17.Find and fix disconnects 18.End failure costs19.Lead with the best20.Cultivate best practices21.Manage by the new model22.Lead competitively23.Lead your value chain24.Capitalize and innovate

Armand V. Feigenbaum is President & CEO, General Systems Co., Inc. and the originator of Total Quality Control, which was conceived and completed while he was earning his doctoral degree from MIT. He is the recipient of the 2007 National Medal for Technology and Innovation and numerous other medals and honors from quality associations around the world. Donald S. Feigenbaum is Executive Vice President and COO, General Systems Co., Inc. and an acknowledged world leader in systems management and engineering. He has published numerous influential works in the field of systems technology.

• 1. Promote management capital 2.Keep aware and agile 3.Focus on customers4.Manage smart in new ways5.Learn and innovate6.Sustain and systematize7.Grow through opportunism8.Combine hard and soft 9.Operationalize concepts10.Innovate constantly11.Lead with heart and head12.Manage better, not more13.Drop dead doctrines14.Network responsibility 15.Collaborate strategically16.Compete using technology17.Find and fix disconnects 18.End failure costs19.Lead with the best20.Cultivate best practices21.Manage by the new model22.Lead competitively23.Lead your value chain24.Capitalize and innovate

Armand V. Feigenbaum is President & CEO, General Systems Co., Inc. and the originator of Total Quality Control, which was conceived and completed while he was earning his doctoral degree from MIT. He is the recipient of the 2007 National Medal for Technology and Innovation and numerous other medals and honors from quality associations around the world. Donald S. Feigenbaum is Executive Vice President and COO, General Systems Co., Inc. and an acknowledged world leader in systems management and engineering. He has published numerous influential works in the field of systems technology.

• 1. Promote management capital 2.Keep aware and agile 3.Focus on customers4.Manage smart in new ways5.Learn and innovate6.Sustain and systematize7.Grow through opportunism8.Combine hard and soft 9.Operationalize concepts10.Innovate constantly11.Lead with heart and head12.Manage better, not more13.Drop dead doctrines14.Network responsibility 15.Collaborate strategically16.Compete using technology17.Find and fix disconnects 18.End failure costs19.Lead with the best20.Cultivate best practices21.Manage by the new model22.Lead competitively23.Lead your value chain24.Capitalize and innovate