Richard Bingham (UK) has worked at Oracle for over 10 years in various roles within Product Support, providing services for several different software products - mainly Applications. He now works on a team designing the support services that will compliment Oracle's Fusion Applications once it's released. Prior to this, he worked as a software developer, a business analyst, and as well as an interesting role as a geologist on offshore oil rigs. He is also an accredited Assessor for the UK Institute of Customer Services, performing certification of staff from external organizations across all industry sectors. Richard is a regular presenter at conferences such as UKOUG.

• 1. Introduction2. Successful Enterprise Application Management3. E-Business Suite Management lifecycle4. The E-Business Suite Management Toolbox5. Reliability Management Toolbox6. Availability Management Toolbox7. Performance Management Toolbox8. Optimization Management Toolbox9. Governance Management Toolbox10. Getting and Staying Healthy11. The Move to Fusion Applications

Richard Bingham (UK) has worked at Oracle for over 10 years in various roles within Product Support, providing services for several different software products - mainly Applications. He now works on a team designing the support services that will compliment Oracle's Fusion Applications once it's released. Prior to this, he worked as a software developer, a business analyst, and as well as an interesting role as a geologist on offshore oil rigs. He is also an accredited Assessor for the UK Institute of Customer Services, performing certification of staff from external organizations across all industry sectors. Richard is a regular presenter at conferences such as UKOUG.

• 1. Introduction2. Successful Enterprise Application Management3. E-Business Suite Management lifecycle4. The E-Business Suite Management Toolbox5. Reliability Management Toolbox6. Availability Management Toolbox7. Performance Management Toolbox8. Optimization Management Toolbox9. Governance Management Toolbox10. Getting and Staying Healthy11. The Move to Fusion Applications

Richard Bingham (UK) has worked at Oracle for over 10 years in various roles within Product Support, providing services for several different software products - mainly Applications. He now works on a team designing the support services that will compliment Oracle's Fusion Applications once it's released. Prior to this, he worked as a software developer, a business analyst, and as well as an interesting role as a geologist on offshore oil rigs. He is also an accredited Assessor for the UK Institute of Customer Services, performing certification of staff from external organizations across all industry sectors. Richard is a regular presenter at conferences such as UKOUG.

• 1. Introduction2. Successful Enterprise Application Management3. E-Business Suite Management lifecycle4. The E-Business Suite Management Toolbox5. Reliability Management Toolbox6. Availability Management Toolbox7. Performance Management Toolbox8. Optimization Management Toolbox9. Governance Management Toolbox10. Getting and Staying Healthy11. The Move to Fusion Applications