Essentials of Business Etiquette: How to Greet, Eat, and Tweet Your Way to Success

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• ContentsIntroduction SECTION I: GREETPART I: Establishing Rapport1. What’s in Your Name? A Lot! 2. The Name Game: And You Are . . . ? 3. Impressive Introductions 4. I’d Like You to Meet . . . Er . . . Um . . . 5. Sorry, Mom: Do Talk to Strangers 6. Kissing Colleagues: Is It Ever Okay? 7. The Thumb Joint Connects to the . . . Thumb Joint 8. But . . . I Have More Questions About the Handshake 9. Business Cards in a Social-Media World 10. Small Talk, Big Talk, and Everything in Between 11. Go Ahead—Meet New People 12. Opening Lines . . . in the Air and Elsewhere 13. Help! I’m in a Conversation and I Can’t Get Out 14. Dodging Too-Personal Conversations 15. Political Discussions to Avoid at Work 16. Thank You . . . No, Thank You 17. Thank You Notes Do Matter 18. Refined Regifting Rules . . . Really! 19. Love Me . . . Love Me Not! Office Romance Restrictions 20. Starbucks Is My Office! Working Remotely 21. Allow Me . . . No, Allow Me: “Helping Etiquette”Guidelines Part 2. Maintaining a Professional Image22. Body Language: What Your Posture Projects 23. If Crossing Your Legs Turns Women into Ladies,What Does It Do to Matt Lauer? 24. Your Hands Are Talking, but What Are They Saying? 25. Face-Off: Don’t Discount Your Facial Expression 26. Speak Up! We Can’t Hear You 27. The Do-Not-Say List 28. Why I Think You Should Avoid “I Think” 29. Is Your Diction Affecting Your Professional Image? 30. I’m Sorry, I Can’t Apologize 31. Do You Talk Too Much? Let Me Count the Ways!32. Be Direct! You’re More Likely to Get What You Want 33. What to Do If You Are Interrupted 34. Are You Really Going to Wear That? 35. Just the FACS™, Madam: Business Clothing Essentials 36. Accessories Are Also Part of Your Work Look 37. More Questions and Answers About Business Dress 38. How to Dress for a Promotion 39. Button That Skirt and Cover That Thigh 40. Chipped Green Nail Polish and Other Grooming Mistakes 41. What Do 33 Miners and Your Shoes Have in Common?42. Another Clothing Milestone: Have Panty Hose Disappearedfrom the Workplace? Section II. Eat43. Place Settings: The Secret Language of Dining 44. So Many Errors, So Little Time to Make Them 45. Don’t Kill Your Career with Your Fork 46. Avoiding the Seven Deadly Sins of Dining 47. Be My Guest: Dinner in Three Acts 48. I’m Not Eating That! Business Meals andDietary Concerns 49. Treat the Wait Staff with Respect 50. Solving the Invitation Dilemma: Kindergarten Rules 51. The Power of Going to Lunch 52. Wine Tales: Don’t Wave Your Hand over the Glass 53. But You Had Lobster, and I Only Had Chicken . . . 54. A Table for One? Yes, You Can! 55. Are There Any Manners for a Food Fight? 56. Lots of Dining Questions . . . No Shortage of Answers 57. Champagne, Your Career, and the Holiday Party 58. I’m Too Embarrassed to Go Alone 59. Etiquette Niceties When Visiting Others Section III. Tweet60. Man, That’s Rude! Five Don’ts for All Phones 61. Man, That’s Really Rude: Tips forCell Phone Users Only 62. Have a Normal Ring, Please! 63. Don’t Ruin Ur Career: Texting Guidelines 64. Is Anyone Listening to Voice Mail? 65. The Etiquette of Talking to Your Phone 66. Are Facebook . . . Twitter . . . Any Social MediaNecessary? 67. Costly Mistakes with Tweets, Posts, and Requests 68. The Big Three: Where Do You Want to Be? 69. Have Social Media Taken Over Your Professional Life? 70. A Blog About Blogs 71. Social-Media Guidelines for Photographs 72. Almost as Good as the Real Thing: Skype 73. Email Etiquette 1: Avoid Saying or Doing the Wrong Thing74. Email Etiquette 2: Still Puzzling After All These Years 75. Are You Putting Yourself Down as You Write? 76. Three Tips for Writing Email in Today’sCasual Workplace 77. Doing the Write Thing: Always Look for One 78. Writing for an International Audience? Vive la Difference! Section IV. Career79. The Workers’ Seven Deadly Sins Can Kill Your Career 80. How Open Are You to Feedback? 81. Don’t Put Yourself Down: Accept Compliments 82. Toot Your Own Horn 83. The Importance of Role Models, Mentors, and Networks 84. Become a Mentor: It’s a Two-Way Street! 85. Internship Tips for My Son . . . and Others 86. Moving On? The Etiquette for Leaving a Job 87. Just Do It! Job-Hunting Tips 88. Are You Making Rookie Job-Hunting Mistakes? 89. I Got the Interview: Now What?90. Dressing for an Interview: Do You Look the Part? 91. Talking Your Way to Success: Presentation Tips 92. Three Things Not to Say in a Presentation 93. Dread Presentations? Let’s Change That! 94. Difficult Audience? Try These Suggestions 95. Help, Someone Is Sleeping During My Talk! 96. Don’t Present Like, You Know, Um, a Young Person 97. It May Be Funny, but It’s Not Assertive 98. Assert Yourself: Learn to Speak Up at Meetings 99. Ending the Never-Ending Discussion 100. Smart Tips When Traveling for Business 101. I Accept Your Quirks Because You Accept Mine Conclusion Index