Jim Edwards (Billerica, MA) is a Premium Services Engineer at Nortel Networks. He has supported numerous enterprise environments and is the key point of contact for 2 premium services customers. Along with his Networking experience, he has spent several years as a Senior PC Software Engineer and Help Desk Manager. He holds Nortel Networks Certification in Routing, Switching, Centillion Switching and Advanced IP Configuration. Mr. Edwards can be reached at jedward1@nortelnetworks.com; Matt Jensen (Omaha, NE) works as a Professional Services Engineer for Nortel Networks. He provides Capacity Planning, network design, implementation, and support services for multiple customers in the Midwest. Prior to coming to work for Nortel, Matt worked as a Sales Manager for a regional ISP, Customer Service and Sales Manager at a National ISP and as a Network Analyst at a major IT outsourcer. Matt holds multiple vendor certifications and enjoys teaching what he knows at various Community Colleges.

"Cisco owns the campus data-networking business. This statement may seem obvious, but Cisco's competitors finally have accepted it as fact and are pulling out in droves. Just a few months ago, Lucent, Nortel and 3 Com were making a run for Cisco. Even Cabletron had a substantial--but diminishing--presence. Now Nortel remains the only serious top-tier alternative for campus switching and routing products." -Network Computing (nwc.com) 15 May, 2000"

• Chapter 1 - Networking basics; Chapter 2 - Introducing Nortel networks; Nortel as an industry leader; Chapter 3 - Switches and Hubs (Layer 2 devices); Chapter 4 - Routers; Chapter 5 - Managing and configuring the Router; Chapter 6 - WAN Protocols; Chapter 7 - Network management; Chapter 8 - Network Security; Chapter 9 - Remote access; Chapter 10 - Troubleshooting basics; Chapter 11 - Network design and performance analysis; Appendix A - Certification overview; Why Nortel Certification?; Nortel Networks Certified Account Specialist; Nortel Networks Certified Support Specialist; Nortel Networks Certified Design Specialist; Nortel Networks Certified Support Expert; Nortel Networks Certified Design Expert; Nortel Networks Certified Network Architect Appendix B; Acronyms