Designing the Search Experience

Tony Russell-Rose began his career with a PhD investigating the use of statistical and knowledge-based language modelling to improve the accuracy of handwriting recognition systems. He was then awarded a Royal Academy of Engineering Fellowship at HP Labs working on speech recognition interfaces and a further fellowship at BT Labs working on intelligent agents for information retrieval.He then joined Canon Research Centre Europe as Senior Research Scientist, where he was promoted to Head of Information Retrieval R&D. He was then appointed Leader of Language Technology at Reuters, where he established a global centre of excellence for NLP. After a period heading up software development at the Advanced Computation Lab of CR-UK, he was approached by Oracle to lead their European UX practice. He returned to academia in 2019 as Reader in Cognitive Computing at Goldsmiths, University of London. He is also Director of UXLabs Ltd and Royal Academy of Engineering Visiting Professor at Essex University. Tyler Tate is the co-founder and design lead of TwigKit, a London-based company that provides a library of user interface components for rapidly building search-based applications. At TwigKit he has helped numerous startups, corporations, and government organizations achieve superb search experiences. Prior to specializing in search Tyler ran a small design studio, taught a university course on web design, worked at a content management company, and most recently was the design lead at Nutshell, a customer relationship management company.Tyler also organizes the Enterprise Search London meetup. He has written articles for online publications such as A List Apart, Boxes & Arrows, UX Magazine, Johnny Holland, UX Matters, and Smashing Magazine, and has created two CSS frameworks-the 1KB CSS Grid and the Semantic Grid System-which have been downloaded hundreds of thousands of times. He is @TylerTate on Twitter and blogs at TylerTate.com. Tyler is an American currently living in Cambridgeshire, England with his wife, Ruth, and two boys, Galileo and Atticus.

"…this book sets an extremely high benchmark in terms of insight, advice and presentation. The key achievement of the authors is that they have taken the wealth of research into how people search…and matched it with their experience of designing search interfaces…The authors bridge the all-too-wide chasm between information retrieval and enterprise search…in a way that I find deeply satisfying and very stimulating…It is a book that demands respectful reading and not just a quick browse looking for interesting design patterns." --Intranetfocus.com, February 2013"Tony Russell-Rose and Tyler Tate are industry veterans in when it comes to search user experience. They offer a great overview of the dimensions of information-seeking behavior: users, goals, context, and search modes. More importantly, they explain how you can apply these dimensions in designing a compelling search experience for your users." --Daniel Tunkelang, Principal Data Scientist at LinkedIn"Search is among the most disruptive innovations of our time, and in myriad contexts from e-commerce and enterprise to mobile and social, it remains a massive user experience headache. If you dare to tackle this wicked problem, be sure to bring along Designing the Search Experience as your faithful guide." --Peter Morville, author of Search Patterns: Design for Discovery

• PART 1 A Framework for Search and Discovery Chapter 1 The User Chapter 2 Information Seeking Chapter 3 Context Chapter 4 Modes of Search and Discovery PART 2 Design Solutions Chapter 5 Formulating the Query Chapter 6 Displaying and Manipulating Results Chapter 7 Faceted Search Chapter 8 Mobile Search Chapter 9 Social Search Part 3 Designing the Future Chapter 10 Cross-Channel Information Interaction