Stephen P. Robbins is Professor Emeritus of Management at San Diego State University and the world's best-selling textbook author in the areas of both management and organisational behaviour. His books are used at more than a thousand US colleges and universities; have been translated into 19 languages; and have adapted editions for Canada, Australia, South Africa, India and the Middle East. Dr Robbins is also the author of the best-selling books The Truth about Managing People and Decide & Conquer.

• Brief Contents Part I: Self-Awareness Chapter 1. Skills: An IntroductionChapter 2. Self-Awareness: A Point of DepartureChapter 3. Self-Management: Clarifying Values, Setting Goals, and PlanningChapter 4. Applying Emotional IntelligencePart II: Communicating Chapter 5. Sending Interpersonal MessagesChapter 6. Listening and Reading Nonverbal MessagesChapter 7. Providing FeedbackChapter 8. Communicating Across CulturesPart III: Motivating Chapter 9. Goal SettingChapter 10. Coaching, Counseling, and MentoringChapter 11. Empowering People Through DelegationPart IV: Leading Chapter 12. PolitickingChapter 13. PersuadingChapter 14. Applying Leadership StyleChapter 15. Managing ChangePart V: Teaming Chapter 16. Facilitating TeamworkChapter 17. Valuing DiversityPart VI: Problem Solving Chapter 18. Ethical Decision MakingChapter 19. Creative Problem SolvingChapter 20. Resolving ConflictsChapter 21. NegotiatingPart VII: Integrating Exercises

Stephen P. Robbins is Professor Emeritus of Management at San Diego State University and the world's best-selling textbook author in the areas of both management and organisational behaviour. His books are used at more than a thousand US colleges and universities; have been translated into 19 languages; and have adapted editions for Canada, Australia, South Africa, India and the Middle East. Dr Robbins is also the author of the best-selling books The Truth about Managing People and Decide & Conquer.

• Brief Contents Part I: Self-Awareness Chapter 1. Skills: An IntroductionChapter 2. Self-Awareness: A Point of DepartureChapter 3. Self-Management: Clarifying Values, Setting Goals, and PlanningChapter 4. Applying Emotional IntelligencePart II: Communicating Chapter 5. Sending Interpersonal MessagesChapter 6. Listening and Reading Nonverbal MessagesChapter 7. Providing FeedbackChapter 8. Communicating Across CulturesPart III: Motivating Chapter 9. Goal SettingChapter 10. Coaching, Counseling, and MentoringChapter 11. Empowering People Through DelegationPart IV: Leading Chapter 12. PolitickingChapter 13. PersuadingChapter 14. Applying Leadership StyleChapter 15. Managing ChangePart V: Teaming Chapter 16. Facilitating TeamworkChapter 17. Valuing DiversityPart VI: Problem Solving Chapter 18. Ethical Decision MakingChapter 19. Creative Problem SolvingChapter 20. Resolving ConflictsChapter 21. NegotiatingPart VII: Integrating Exercises

Stephen P. Robbins is Professor Emeritus of Management at San Diego State University and the world's best-selling textbook author in the areas of both management and organisational behaviour. His books are used at more than a thousand US colleges and universities; have been translated into 19 languages; and have adapted editions for Canada, Australia, South Africa, India and the Middle East. Dr Robbins is also the author of the best-selling books The Truth about Managing People and Decide & Conquer.

• Brief Contents Part I: Self-Awareness Chapter 1. Skills: An IntroductionChapter 2. Self-Awareness: A Point of DepartureChapter 3. Self-Management: Clarifying Values, Setting Goals, and PlanningChapter 4. Applying Emotional IntelligencePart II: Communicating Chapter 5. Sending Interpersonal MessagesChapter 6. Listening and Reading Nonverbal MessagesChapter 7. Providing FeedbackChapter 8. Communicating Across CulturesPart III: Motivating Chapter 9. Goal SettingChapter 10. Coaching, Counseling, and MentoringChapter 11. Empowering People Through DelegationPart IV: Leading Chapter 12. PolitickingChapter 13. PersuadingChapter 14. Applying Leadership StyleChapter 15. Managing ChangePart V: Teaming Chapter 16. Facilitating TeamworkChapter 17. Valuing DiversityPart VI: Problem Solving Chapter 18. Ethical Decision MakingChapter 19. Creative Problem SolvingChapter 20. Resolving ConflictsChapter 21. NegotiatingPart VII: Integrating Exercises