About our author Sunil Chopra is the IBM Distinguished Professor of Operations Management and Information Systems at the Kellogg School of Management. He has served as the interim dean and senior associate dean for curriculum and teaching, and the co-director of the MMM program, a joint dual-degree program between the Kellogg School of Management and the McCormick School of Engineering at Northwestern University. He has a PhD in operations research from SUNY at Stony Brook. Prior to joining Kellogg, he taught at New York University and spent a year at IBM Research.Professor Chopra's research and teaching interests are in supply chain and logistics management, operations management, combinatorial optimization, and the design of telecommunication networks. He has won several teaching awards at the MBA and Executive programs of Kellogg. He has authored more than 50 papers and two books.Chopra has been a department editor for Management Science and an associate editor for Manufacturing & Service Operations Management, Operations Research, and Decision Sciences Journal. He has also consulted for several firms in the area of supply chain and operations management.

• PART I: BUILDING A STRATEGIC FRAMEWORK TO ANALYZE SUPPLY CHAINS Understanding the Supply ChainSupply Chain Performance: Achieving Strategic Fit and ScopeSupply Chain Drivers and MetricsPART II: DESIGNING THE SUPPLY CHAIN NETWORK Designing Distribution Networks and Applications to Online SalesNetwork Design in the Supply ChainDesigning Global Supply Chain NetworksPART III: PLANNING AND COORDINATING DEMAND AND SUPPLY IN A SUPPLY CHAIN Demand Forecasting in a Supply ChainAggregate Planning in a Supply ChainSales and Operations Planning in a Supply ChainCoordination in a Supply ChainPART IV: PLANNING AND MANAGING INVENTORIES IN A SUPPLY CHAIN Managing Economies of Scale in a Supply Chain: Cycle Inventory Appendix 11A: Economic Order QuantityManaging Uncertainty in a Supply Chain: Safety Inventory Appendix 12A: The NormalAppendix 12B: The Normal Distribution in ExcelAppendix 12C: Expected Shortage per Replenishment CycleAppendix 12D: Evaluating Safety Inventory for Slow-Moving ItemsLinking Product Availability to Profits Appendix 13A: Optimal Level of Product AvailabilityAppendix 13B: An Intermediate EvaluationAppendix 13C: Expected Profit from an OrderAppendix 13D: Expected Overstock from an OrderAppendix 13E: Expected Understock from an OrderAppendix 13F: Simulation Using SpreadsheetsPART V: DESIGNING AND PLANNING TRANSPORTATION NETWORKS Transportation in a Supply ChainPART VI: MANAGING CROSS FUNCTIONAL DRIVERS IN A SUPPLY CHAIN Sourcing Decisions in a Supply ChainPricing and Revenue Management in a Supply ChainSustainability and the Supply ChainPART VII: ONLINE CHAPTER Information Technology in a Supply Chain