Difficult Conversations

How to Discuss What Matters Most

AvBruce Patton,Douglas Stone

Häftad, Engelska, 2000

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Häftad

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Beskrivning

What is a difficult conversation? Asking for a pay rise, saying 'no' to your boss or spouse, confronting a friend or neighbour, asking a difficult favour, apologizing. We all have conversations that we dread and find unpleasant. But can we develop the skills to make such situations less stressful and more productive? Based on fifteen years of research and consultations with thousands of people, DIFFICULT CONVERSATIONS pinpoints what works. Use this ground-breaking, step-by-step book to turnyour difficult conversations into positive, problem-solving experiences.

Produktinformation

Utgivningsdatum:2000-05-25
Mått:129 x 198 x 16 mm
Vikt:195 g
Format:Häftad
Språk:Engelska
Antal sidor:272
Förlag:Penguin Books Ltd
Medarbetare:Roger Fisher
ISBN:9780140277821

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Mer om författaren

Douglas Stone, Bruce Patton and Sheila Heen work for the Harvard Negotiation Project.

Innehållsförteckning

Sort out the three conversations; stop arguing about who's right - explore each other's stories; don't assume they meant it disentangle intent from impact; abandon blame - map the contribution system; have your feelings (or they will have you); ground your identity - ask yourself what's at stake; what's your purpose - when to raise it and when to let go; getting started - begin from the third story; learning - listen from the inside out; expression - speak for yourself with clarity and power; problem-solving - take the lead; putting it all together.